Service Manager

Key Objectives:


* Maintain a consistently high level of customer satisfaction in the Service Department


* Drive profitability through increased sales, gross profit, P&L management, and labor cost control


* Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers


* Foster a culture that promotes employee development and retention


* Ensure strong working relationships with external vendors


* Meet or exceed monthly budget projections


* Maintain a safe and functional working environment

Responsibilities:


* Lead a cross functional team that aligns with revolutionizing the RV Service Process


* Develop and manage a strategic plan for controlling staffing levels based on seasonality


* Monitor and analyze KPIs to measure success and adjust strategies as needed


* Develop and implement strategies for maximizing capacity and productivity


* Foster an environment where learning, growth, and innovation is at the forefront

Competencies and Skills:


* Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred


* Proven success in ever-changing environments


* Strong ability to take ownership with a vision that aligns with the organization


* Proven success in leading action planning and goal achievement


* Ability to manage complex and multi-layer situations with positive outcomes


* Excellent leadership and project management skills


* Experience with rebranding initiatives and managing ongoing brand growth


* Strong collaboration skills to work effectively with different teams across the organization


* A college degree in a relevant field is a plus for this role

Expected Results:


* Achievement of service KPIs and goals


* Increased customer satisfaction results


* Track Record of Controlling labor cost and policy expense


* Year-over-year improvement in RECT


* Year-over-year increase in shop productivity


* Increase Technician skillset levels


* Year-over-year increase in external service sales


* Minimized employee and customer incidents

Resources:


* A dedicated budget for the service department


* Access to a cross-functional regional support


* eLearning and management resource center


* Mentorship from senior service managers

Cultural Fit:


* Demonstrates a customer-centric approach.


* Embodies behaviors consistent with the Company’s Vision, Mission, and Values


* Committed to continuous improvement and operational excellence

Who We Are:

Bish’s RV is one of the largest family-owned RV dealers in the country.

We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record grow...