Guest Relations Manager - InterContinental Cairo Citystars

Join our award-winning team at InterContinental Cairo Citystars Hotel, where luxury meets exceptional service.

As a GPTW (Great Place to Work) certified hotel for the second consecutive year, we pride ourselves on fostering a positive and engaging workplace culture.

We are looking for a passionate and dedicated Guest Relations Manager to lead our commitment to guest satisfaction and ensure an unforgettable experience for every visitor.

If you are ready to take on this exciting challenge and be part of a prestigious hotel team, we would love to hear from you!

Your day-to-day


* Manage the day-to-day activities pertaining guest relations and organize work to ensure proper coverage. 


* Co-ordinates all VIP and IHG status group arrivals and departures


* Monitoring and supporting progress toward IHG Rewards Club & Ambassador enrolments, IHG Guest Heartbeat, Colleague Heartbeat, Social Media reviews against departmental goals.


* Conduct pre-shift meeting and review all information pertinent to the day’s activities.


* Utilize True Hospitality skills to drive guest & colleague engagement. 


* Monitor, coordinate and execute the special needs and requests of IHG Rewards club guests, Ambassador guests, VIP, repeat guests and members of frequency program(s). 


* Be the InterContinental Brand and IHG Loyalty Champion. 


* Responds to positive and negative comments expressed in Guest Comment Cards and develops strategies to improve comment card results


* Implementing the customer recognition/service program, communicating and ensuring the process.


* Assists in the review of comment cards and guest satisfaction results with employees.


* Coordinate guest’s luggage collection and storage.


* Oversee check-in and check-out procedures, including reservations and financial transactions. 


* Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. 


* Pro-actively coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.


* Promote all hotel amenities, conveniences and programs offered.


* Ensures employees have the proper supplies and uniforms.


* Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.


* Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve Department and Hotel services


* Communicates performance expectations to employees in accordance with job descriptions for each position.


* Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues. 


* Ensure all staff is properly trained ...