Guest Relations Officer - InterContinental Cairo Citystars

Are you passionate about providing exceptional guest experiences? Join our dynamic team at InterContinental Cairo Citystars Hotel, a proud GPTW (Great Place to Work) certified establishment for the second year in a row.

We are seeking a dedicated Guest Relations Officer who thrives in a vibrant environment and is committed to ensuring every guest feels valued and welcomed.

If you have a knack for building relationships and a desire to make a lasting impact, we want to hear from you! Come be a part of our commitment to excellence in hospitality.

Your day-to-day


* Understand IHG different business models and how we make money for ourselves and our owners.


* To be fully aware with the facilities, services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales 


* Be familiar with all room type and configuration, review house count periodically; be updated with all F&B activities, cuisines, and entertainment and opening hours. 


* Remains aware of the Hotel’s Rooms' Budget [Occupancy, Average Room Rate ADR and Revenue per available room RevPAR versus performance. 


* Familiar with the exchange rates. 


* Contributes in achieving the FO up selling goal. 


* Familiar with all saving plan affecting own work area. 


* Responsible of changing the guest folio with any last minute charges. 


* Takes responsibility for personal development, holds an accurate view of own strengths and development area by being committed to the IHG Performance management cycle. 


* Being resourceful and creative in working with colleagues, proactively shares knowledge with others; shows real commitment to team work. 


* Attend meeting or training sessions as requested either by management or as per job duties. 


* Maintain positive employee relations. 


* Actively develop positive and effective communication between the Front Office and Housekeeping. 


* Provide data & information needed during the team communication meetings. 


* Attending daily operational communication briefing. 


* Responsible to prepare the PDP every year at the required time. 


* Fully ware with the FO wheel target and contributes positively in achieving them. 


* Support new colleagues; give them room to have a great start, and to grow their skills and knowledge. 


* Abides by set standards of conduct, dress, appearance and posture. 


* Bring the Intercontinental Hotels and Resorts brand to life through every interaction with our guests and use their knowledge to guide their actions and decisions. 


* Understand the company vision and business priorities (steering wheel) 


* Fully aware and responsible of implementing InterContinental Service and Operating Standards.

(Information can be obtained through www.ihgmerlin.com) 


* Greet all guests at all times in a friendly and helpful manner an...