CRM Manager - Sales and Marketing

CRM Manager - Sales and Marketing

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role, you will deliver across 5 key areas:


* CRM Vision & Strategy – Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the sales and marketing teams strategy and needs.


* CRM Leadership & product lifecycle management - Working in partnership with DTS and regional commercial and CRM teams to drive the delivery of the CRM roadmap. 


* CRM solution consistency - drive towards one solution across regions to enable a more effective solution and enable quicker change.


* CRM Results and change management - Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption.


* Product Data Strategy – With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results.

As the IFP Customer Relationship Management (CRM) Sales & Marketing Product Manager, you bring your customer and product mindset to transform our B2B CRM solution – solving customer problems in a way that works for the business.  Delivering a forward-looking vision for IFP B2B CRM across the organization, crafting innovative solutions through our Sales Force CRM platform to empower our sales & marketing organizations to deliver best-in-class customer experience and elevated business results.

Collaborate with commercial, service design local CRM, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the Sales Force Platform.

For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational efficiency and to see the impact on key results.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of market leaders...