IT Support Specialist

IT Support Specialist  

 

Grant Leading Technology is seeking a candidate for IT Support Specialist to join our dynamic team.

The candidate will support corporate IT needs and create initiatives.

This position will be remote, and the hours are 8 am to 5 pm EST. 

 

Responsibilities: 


* Responsible for setting up new corporate employees’ laptops and shipping it out to them. 


* Responsible for tracking all corporate equipment within the HRIS system (UKG). 


* Set up all employees’ GLT email addresses, deactivate, and manage them through Microsoft365 Admin Center and Azure to include calendar sharing, security and other Outlook issues.  


* Set up and manage Adobe accounts. 


* Oversee SharePoint administrative tasks and Cloud management. 


* Procuring new equipment and decommissioning old equipment as well as refurbish old equipment for new employees and send old, decommissioned equipment to non-profits / charities. 


* Provide technical support for staff and resolve IT related issues. 


* Identify efficiency issues and make recommendations.  


* Establish and manage vendor relationships. 


* Overhaul IT systems and policies. 


* Diagnostic security tests. 


* Manage IT processes to ensure ISO 9001 compliance. 


* Train employees for best security practices. 


* Purchasing equipment and services such as: external vendors, telecommunication services, and computer programs. 


* Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. 


* Annual security assessment and remediation efforts. 

 

Qualifications and Education Requirements: 


*  Bachelor of Arts (BA) degree in Information Technology or related field. 


* Must live in the United States. 


* Must be authorized to work in the United States. 


* Seven (7) or more years hands on administration/set-up experience on Microsoft 365.

 


* Five (5) or more years' experience on Azure and Virtual Desktops. 


* Communication skills to discuss with non-technical teams, explaining issues, causes and resolutions.  


* Experience working remotely. 

 

 Preferred Skills: 


* SEO experience  


* Website design and maintenance experience 


* Experience Identifying security risks within the IT infrastructure 


* Experience developing and implementing security processes 

  

About Grant Leading Technology:? 

Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm.

GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies.

We possess exc...