AVP, Claim Business Consultant

JOB DESCRIPTION

The Commercial Claim Business Consultants report into the Division of Commercial Insurance.

Candidates for this role will be responsible for the Claim Account Management of a diverse portfolio of upper middle market accounts and programs in the New York Region.

The account portfolio encompasses diverse industry practice, and varying program structures.

Claims may be handled by Chubb Claims or a Third-Party Administrator.

The AVP CBC is also responsible for leading and/or assisting in initiatives that will positively impact customer experience and enhance staff team development/training.

Additionally, this individual will be required to effectively collaborate with internal and external business partners to drive and support production goals through the execution of tailored claim service deliverables and business solutions to key commercial insurance customers which reflect the world-renowned Chubb brand.

This position will require 30% travel and compliance to work in office policy.

Major Duties and Responsibilities:


* Positively influence the acquisition and retention of key Commercial Insurance accounts.


* Deliver customer focused tailored claim services to qualifying accounts which include:


* Acting as a single point of contact throughout the life cycle of the policy term


* Developing a deep understanding of the customer's operations and culture


* Onboarding the customer to Chubb Claims


* Negotiating and implementing special handling instructions consistent with the customer's needs and our capabilities


* Facilitating claims reviews at the appropriate level based on the customers profile and claim activity.


* Timely and effectively addressing customers inquiries and/or escalations.


* Executing training and educational sessions based on the customer's interest and/exposure.


* Executing a stewardship report/meeting prior to the end of the policy term


* Build strong relationships with underwriting, risk engineering, claims, and the producer community associated with key upper middle markets commercial customers within North America.


* Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience.


* Recognize claims handling issues and provide recommendations that will alleviate barriers, improve efficiencies, and enhance the customer experience.


* Partner with Commercial Insurance and Risk Engineering to deliver external claims presentations that support growth and business goals.


* Contribute to the development of marketing materials that will distinguish Chubb in the marketplace.


* Understand the competition and effectively articulate the Chubb Claim value proposition.


* Assist in the training and development of the commercial insurance CBC team.


* Track service deliverables in MSD and align with Commercial Insurance metrics.

QUALIFICATIONS

Competencies
•Experience...