Technology Support III - Cybersecurity Incident Management & Response

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Cybersecurity and Technology Controls team, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Supports incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Covers internal and external engagements with line of business partners including regulatory, compliance, privacy and/or media communications.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Expertise in Cybersecurity incident management processes


* Experience in observability and monitoring tools and techniques


* Knowledge of risk and controls landscape, ensuring company-wide standards are met


* Proficient in root cause analysis for all critical Major incidents and driving resolution to the issues


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Experience with analyzing operational metrics to identify process improvements

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Working understanding of public cloud

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