Network Operations Engineer II

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells.

We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA.

Let us know a little about you by checking all that apply:


* You are a self-starter.


* You are resourceful and thrive in a fast-paced environment.


* You have a strong work ethic.


* You are passionate and driven to achieve results.


* You are a team player who enjoys working in a collaborative environment.


* You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit.

At SBA, we operate with the highest sense of integrity and commitment to quality.

We focus on achievement and operate with responsiveness, timeliness and accountability.

Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Network Operations Engineer II

The primary function of this position is to provide all technical, troubleshooting, commissioning, provisioning and configuration support associated with the DAS Network System, Microwave, generators, backhaul and other assets managed, owned and maintained by the organization.  This position is also responsible for serving as the second tier of service assurance processes & technical discipline expertise for all of the organization's lines of business and services.

What You Will Do – Primary Responsibilities


* Provide on call support to the 24x7 Network Operations Center (NOC), its technicians and the Network Ops Engineer I. 


* Provide technical coaching and development to technical leads, senior technicians, engineers, analysts and other technical resources in the department. 


* Establish and direct groups of technical resources in the network operations center during critical events. 


* Serve as an authoritative focal point of communication between network operations center groups and 3rd party escalations (partners, vendors, etc.) to effectively communicate technical know-how information such as potential cause, restorations status, and field service alerts. 


* Resolve complex service issues that involve multiple users or ones that cannot be resolved by the lower level techs or engineers.

Escalate to Principal Engineer, as necessary. 


* Provide authority and direction to the process of developing technically sound operations procedures and policies within Network Operations. 


* Perform proactive analysis on network data and make recommendations for changes/enhancements to improve the customer experience. 


* Create and maintain documentation that will assist the NOC in faster identification and resolution of network trou...