Program Coordinator I - Performance & Svc. Excellence

ABOUT THE POSITION

The County of Riverside's Performance and Service Excellence Division at the Medical Center Department seeks a Program Coordinator I to join our team in Moreno Valley.

Under general direction, this position will be responsible for responding to and/or escalating patient alerts on the National Research Corporation (NRC) portal, data analysis for Patient Experience, Patient Safety Culture, and Workforce Engagement, promoting workforce engagement, implementing reports for leadership based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data, CGCAHPS reporting and improvement initiatives, Patient/Family rounding in Adult In patient units/ED, patient experience education in the hospital and community health clinics, managing and administering RUHS Employee recognition, researching improvement initiatives known to drive engagement, CIPHER and NRC Portal management, collaborating with third party vendors, implementing, launching, and promoting surveys, collaborating with NRC, survey Data Analysis/allocation for 4000+ employees, developing and leading committees such as (but not limited to) the following: Patient and Family Quality and Safety Advisory Council, Professional Practice Committee, Performance Improvement and Safety Committee, Ambulatory Care Committee meeting, Ambulatory Care and Quality Committee and, EVS Ongoing improvement initiatives; collaborating with the Patient Experience Physician Champions, Inpatient and Ambulatory Care, training (including New Employee Orientation training) and education courses, possessing knowledge of and developing A3's, marketing and developing public facing content enhancing Patient Experience at RUHS.

The incumbent in this position will also be responsible for planning, coordinating, and supervising the activities of a specialized program within the departments of Riverside University Health System (RUHS)-Public Health (PH), RUHS-Care Clinics, RUHS-Behavioral Health (BH), RUHS-Medical Center (MC), Environmental Health, Animal Services, or Children and Families Commission, coordinating program activities with other services within the department, providing public health information and educational services to the public; and performs other related duties as required.

The most competitive candidates will have current/recent professional experience with and knowledge of the following:
- Bilingual
- Power BI
- Excel (the ability to build and analyze/interpret graphs)
- Microsoft Outlook, Visio, Project, and Teams
- Adobe Acrobat Professional
- Experience in patient care roles and/or healthcare settings with a focus on patient experience, quality improvement, and/or customer service
- Program development and implementation
- Understanding of healthcare standards and regulations including patient rights and privacy laws
- Analyzing data and metrics related to Patient Experience, Patient Safety Culture and Workforce Engagement
- Public Speaking

This positio...