Analyst, Desktop Architecture

Enterprise Products Partners L.P.

is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals.

Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems.

The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity.

The Desktop Architecture Analyst will be primarily responsible for Application Packaging and Workstation operating system/3rd party patching.

In addition, 3rd tier technical workstation troubleshooting supporting our Desktop Support, Support Center, and Cyber Security groups is required.

Key technical areas and tools: Configuration Manager, Intune, Autopilot, Application Packaging, Endpoint Automation, Workstation patching/3rd party patching, VMWare, ControlUp, Device driver updating, Ivanti.

Other responsibilities include, but are not limited to:


* Perform application automation in the for form of application scripting, packaging, and virtualization.


* Application installation automation, documentation, testing, and reporting for applications.


* Meet with subject matter experts (SMEs) and Project Managers (PMs) to coordinate the automation and distribution of applications.


* Remediating applications which are found to be initially not compatible with Windows 11.


* Performing 3rd tier workstation support for IT personnel and the user community.


* Application documentation and testing.


* Performing training classes for IT personnel on new technologies and processes.


* This position will be the primary contact for issue escalation for Desktop Support, Support Center and Cyber Security.


* Collaborate with employees, application owners, software developers, and venders to address any escalated user issues.


* Experience and use transparency to build trust with team members to achieve technology objectives around Windows 11.


* Automate and deploy settings, software, and updates to multiple workstations across a distributed network.


* Directly troubleshoot issues and work on challenging IT related projects in a professional ethical organization.


* Manage the workflow process through completion of software installation automation.

The qualified candidate should meet the following qualifications:


* 5 days a week onsite at our facility in NW Houston.


* 1 to 4 years 2nd and 3rd tier appli...