Store Director

Great home furnishings—and great careers—start at American Freight.

Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores.

As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees.

We foster an inclusive culture and work hard to retain top talent.

Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions.

In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead.

Our story is still unfolding, come grow with us!

The Store Director is responsible for leading all aspects of the store.

He/she oversees staffing, sales, merchandising, operations, and all other functions within the store, by managing a team of salaried, full-time, and part-time hourly associates.

The Store Director is responsible for the overall financial performance of the store, including achieving planned sales, margin, and profit goals.

Additionally, the Store Director is accountable for customer satisfaction, associate morale, and inventory management.

Responsibilities & Duties:

 

Driving Sales and Store Performance:

 


* Role models behaviors for all members of their assigned District Team.

Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural values across all team members.


* Responsible for hiring, training, and developing a highly productive and diverse team of managers and associates.


* Leads the store to ensure achievement of financial goals that include but are not limited to revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.


* Directly oversees all sales related initiatives including implementation of the defined selling process, achievement of sales targets, financing targets, protection plan targets and other miscellaneous income opportunities within store.


* Oversees and manages the Operations Manager, to ensure all operations of the business meet standards and expectations.  This includes, but is not limited to warehouse operations, delivery operations, inventory management and execution of daily tasks and activities assigned to the store location.


* Ensures execution of all Retail Non-Negotiable Standards.  This includes but is not limited to staffing standards, brand standards, presentation/signing standards, selling processes, inventory management processes and others as defined.


* Manages the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues as they arise.


* Partners with District Manager to address business opportunities within the store.

 

Managerial:

 


* Hires and maintains an active and productive sales force, and w...