Transaction Specialist IV - CRS Government/Remit

Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?

As a Transactions Specialist IV in Customer Resolution Services department on the Government Remit team, you will develop and manage innovative, secure service solutions to meet clients' needs globally, while adhering to service level standards.

Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities



* Ensure workload is completed as outlined in departmental procedures and policies


* Triage the day to day priority cases to the team


* Provide training to new and existing employees


* Interface with other operations departments to research and resolve inquiries


* Make routine decisions and determining proper courses of action within the limits of standard policies and procedures


* Collaborate with management in providing feedback for evaluations, coaching, and counseling of front line team members

Required qualifications, capabilities, and skills



* Remittance Processing experience with proven ability to effectively lead a team


* Ability to analyze and comprehend standard operating procedures and instructions


* Production environment focus around meeting deadlines


* Keen sense of quality control and practices


* Proven ability to lead in a production/operations environment


* Strong written and verbal communication skills


* Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work Schedule: Monday - Friday 8:00am - 4:30pm; Hybrid Monday - Wednesday onsite and Thursday - Friday remote

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compens...