Retention Specialist

The Retention Specialist is responsible for supervising, instructing and directing activities of trainees to operate a cash register, stock/organize shelves, receive products from warehouse trucks, merchandising and methods to provide exemplary customer service and develop interpersonal and social skills.

This position also evaluates trainee work performance and related behaviors to determine appropriate job site, goals and objectives and assists in finding and retaining community employment.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and instruction and activities of participants in the retail training program.

Sustains policies, procedures and programs.

Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

Periodically serves as a team member or subject matter expert on formal or department projects.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.
2.

Problem Solving: General supervision, regular review of work by manager or senior coworker.

May be paired with senior team member for development purposes.

Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
3.

Technical Skills: Fundamental knowledge of professional principles and skills.

Works in compliance with established procedures.
4.

Community Engagement: Serves as an ambassador for Goodwill in the wider community.

Participates in volunteer opportunities as schedules and interest permit.
5.

Assist individual trainees in the orientation to the firm's policies, procedures, products, services, standards, and work demands required.
6.

Supervise, instruct, and direct activities of retail trainees with learning to operate a cash register, stock and organize shelves, receiving products from the warehouse truck, merchandising and methods to providing exemplary customer service and utilizing interpersonal and social skills to be successful working in a store environment.
7.

Provide leadership, training and coaching to increase productivity and to enhance trainee work skills, promote work adjustment/behavior modification and maximize work capabilities.

Evaluate trainee work performance and related behaviors to determine appropriate job site, goals and objectives.
8.

Function as a case manager.

Maintain and keep current appropriate reports and records.

Complete data collection on each trainee to report progress, attendance, individual plans
9.

Meet production quotas and quality control standards as established by the employer.
10.

Provide emotional and problem solving/supportive techniques to individual consumers.
11.

Maintain positive working relationships with job site personnel.
12.

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