Claim Director

JOB DESCRIPTION

The Southeast Region is currently seeking a Claim Director of Lost Time Workers' Compensation claims.

This role is responsible for handling the region's most complex claims with the highest exposure, ensuring all aspects of regulatory compliance are met, assisting with training and employee development, and delivery and reinforcement of principles.

The position will report to a Workers' Compensation, AVP Claim Manager.

All employees are required to work from the Philadelphia office a minimum of 3 days per week.


* Help train, mentor, and develop staff who are at different stages of their career and experience levels


* Display advanced claim handling skills on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies


* Utilization of advanced analytics and metrics to manage claims efficiently and effectively within the region


* Understand jurisdictional compliance requirements and ensure the region is meeting or exceeding the standards, providing feedback when warranted


* Organize and facilitate monthly claim committees and staff training sessions


* Demonstrate highly developed analytical, problem-solving and negotiation skills


* Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace


* Partner with Claim Managers and Executive Claim Directors to manage large, multi-jurisdictional projects and initiatives


* Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments


* Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues


* Effectively control the use, work product and expenses of outside vendors


* Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops


* Serve as a model for exceptional management skills involving collaboration, influence, strategic focus, flexibility, communication, and accountability


* Positively influence the team environment to maintain a high level of employee engagement


* Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement


* Work autonomously within granted authority level



* Strong proficiency in all areas of Workers' Compensation claims adjusting


* High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers


* Advanced understanding of Claim Best Practices and Business Analytics


* Ability to incorporate analytical data into team management


* Ability to monitor and handle claims in multiple jurisdictions an...