Customer Service Representative - Limited Service (Remote in NJ)

Description & Requirements

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.



* Work from Home


* Benefits including Medical, Dental, Vision and 401k


* Paid Time Off (PTO) and Holidays


* Employee Recognition, Discount, and Wellness Programs


* Diversity, Equity, and Inclusion Initiatives


* Professional Development Opportunities

Please note: This job posting is for a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months.

This is a Bring Your Own Device role, equipment is not provided.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.

- Track and document all inquiries using the applicable systems.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Facilitate translation services for non-English speaking callers according to procedures.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

Strong data entry and telephone skills;

- Excellent organizational, interpersonal, written, and verbal communication skills;

- Ability to perform comfortably in a fast-paced work environment;

- Ability to successfully execute many complex tasks simultaneously;

- Ability to work as a team member, as well as independently;

- Previous experience with computers, phone systems, and headsets preferred;

- Previous experience in customer service and call center preferred;

Technical Requirements:



* Must have a personal PC with operating system of Windows 10 or higher



* Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired



* PC Processor: Intel i5, AMD Ryzen 5, or better



* PC Memory: 3.1 8+ GB RAM



* PC Hard Drive Storage: 4.1 256 GB SSD



* USB Headset with wired microphone



* Webcam



* Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

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