Senior Telecommunications Analyst

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.

Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.

By being a responsible steward for government programs, we help the federal government deliver on its promises to our people.

We are seeking a skilled and detail-oriented Telecommunications Analyst to join our team.

As a Telecommunications Analyst, you will be responsible for managing and optimizing telecommunications systems and infrastructure.

Your role will involve analyzing telecommunications data, identifying areas for improvement, and implementing solutions to enhance communication efficiency and cost-effectiveness.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS249, T4, Band 7

- Identify trends, patterns, and anomalies in telecommunications data to identify areas for improvement and optimization.

- Troubleshoot and resolve telecommunications issues, coordinating with service providers and vendors as necessary.

- Support the deployment and usage of Avaya soft phone (One-x Communicator) and IP Hard phones

- Perform changes in container-based technology (OCP)

- Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements

- Ensure compliance with telecommunications regulations, security standards, and data protection policies.

Minimum Requirements

TCS249, T4, Band 7

- Bachelor's degree: additional experience would be considered in lieu of degree

- 7+ years of experience in the related field

- An active Secret Clearance is required

- Proficiency in PBAX and VoIP communications (Avaya, Cisco), Avaya Virtual Platform

- Experience working with Windows 2012/2016 R2, AIX, RHEL, IBM Big Fix

- Must be based in the Colorado Springs, Colorado area and be available for on-site work, if the need arises.

- Team player, fast learner with ability to work proactively and independently to support mission critical operations supporting geographically diverse locations.

Desired: Certified in Microsoft Technology Associate (MTA) and Linux and prior experience with TSA Homeland Security.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

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