Online Grocery Pick-Up Clerk

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Provide a positive customer service experience that makes customers want to return to on-line shopping.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.


* Ability to work without supervision


* Ability to read shelf tags


* Basic math skills (i.e., counting, addition, and subtraction)


* Excellent oral/written communication skills

Desired Previous Experience:



* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier



* Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.


* In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.


* Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.


* In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.


* E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.


* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.


* Adhere to local, state, and federal laws, food safety procedures, and company guidelines.


* Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.


* Read and follow directions given in the note section


* Ensure quality and freshness of all items chosen


* Communicate with customers via a portable phone and respond to calls in a professional and timely manner


* Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars


* Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.


* Process the orders through the point of sale (POS) system


* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock


* Maintain organization and cleanliness of staging areas and equipment


* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor


* Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair


* Perform required opening and closing procedures
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