Care Coordinator - Remote
Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Sagility has more than 25,000 employees across 5 countries.
Job title:
Care Coordinator - Remote
Job Description:
The Sagility Team is currently hiring a talented Care Coordinator.
This is a none-clinical position, in this role you will deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual.
Education:
High School Diploma or equivalent required
Experience:
* A minimum 1-year experience working in an office setting as a receptionist, telephone customer service representative, or telemarketing representative required.
Direct experience in a telehealth support function preferred.
* Good communication skills via telephone with members, customers, peers and superiors
Mandatory Skills:
* With Basic Competency Level in the ff :
* Excellent interpersonal skills
* Ability to understand and interpret policy provisions.
* Product knowledge
* Typing Skills
* Problem Solving Skills
* Proficient computer skills
* Demonstrates empathy
* With Moderate Competency Level in the ff.:
* Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible
* Ability to assist member in navigating the healthcare system and community-based resources
* Culturally sensitive and competent for assigned membership
* Strong organizational skills; ability to multi-task and be nimble
* Ability to work remotely
* Ability to determine when to escalate issues appropriately and in a timely manner
Roles & Responsibilities:
* May work in multiple products receiving inbound calls from members, physicians, clients and others to
* process requests per Sagility LLC policies and guidelines
* May work in multiple products conducting outbound call projects to members for enrollment purposes,
* customer satisfaction surveys, and other outbound projects
* Routes messages to appropriate nurse and makes pertinent notes in patient charts when necessary.
* Ensures that notes are clear and timely
* Uses applications according to policies and guidelines to ensure quality delivery of services.
* Maintains a mutually effective working relationship with callers, physician offices, clients, team
* members, supervisors, and internal customers
* Maintains confidentiality of all patients according to HIPAA standards.
* Collects and validates patient demographic information including insurance type and patient contact
...
- Rate: Not Specified
- Location: El Paso, US-TX
- Type: Permanent
- Industry: Finance
- Recruiter: Sagility India Private Ltd
- Contact: Not Specified
- Email: to view click here
- Reference: REQ-008220
- Posted: 2024-08-25 08:19:54 -
- View all Jobs from Sagility India Private Ltd
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