Global Operations Control Manager - Custody Exchange Traded Funds

The Operations Control Management (OCM) is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.

OCM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function, and region to mitigate operational risk.

OCM is responsible for the oversight of the Control Environment for the Operations functions that support the business.

The Exchange Traded Funds Control Manager role is a global role working within Custody Operations Control Framework with team members located in the US, EMEA and APAC.

As a Global Operations Control Management on the Custody Exchange Traded Funds (ETF) team, you will be responsible for leading, shaping, and supporting reviews, analysis, and reports to address the risk and control agenda.

As the champion for Proactive Reviews and continuous controls enhancement, you will ensure that partners globally understand the direction of ETF risk management.

Collaboration is key in all aspects of this role.

You will serve as the regional escalation point for events requiring leadership within the US time zone, providing valuable progress updates to the team manager.

Job responsibilities:


* Ensure that controls are appropriately designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols


* Review risk events and operational errors, perform root-cause analysis, identify themes and implement lessons learned


* Perform proactive & targeted reviews, execute Failure Mode & Effect Analysis (FMEA), Root Cause Analysis, 5 Why's to identify trends and emerging risks and identify those operational areas that offer the greatest opportunity for enhancing controls


* Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies


* Assist with development of CORE documentation through participation in end-to-end process walkthroughs and deep dives with assigned business units.


* Manage/participate control meetings including content and agenda, action tracking and closure.


* Provide oversight & governance across various process 'Intelligent Automation' tools which results in better client experience by elimination of manual processes mainly digital evidencing, BOTs, User tools, Alteryx, FRODO, etc.


* Implement comprehensive operations risks metrics reporting and trigger based escalation processes.

Monitor and participate in raising, executing and closing of control action plans on time.

End to end Issue Management in CORE


* Develop hands-on understanding of CORE structures and content, establish sustainable processes for evaluating the effectiveness of the CORE processes.


* Coordinate interactions with audit, compl...