Clinical Support Services Coordinator

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: This position has the responsibility to oversee Clinical Support Services (CSS) staff members to ensure that all routine CSS functions are performed quickly and efficiently.

The CSS Coordinator will be responsible for training and supervision of CSS staff to ensure staff effectively conduct their work responsibilities.

The CSS Coordinator must be able to perform any clinical support job responsibilities when necessary.

CSS processes include handling referrals, intakes, benefits, and eligibility verification, front desk reception, scheduling, assisting programs with billing reports, authorization management, and psychiatrist support.Schedule Details: Monday through Friday 8:30 am-5 pmLocation: Upper Darby, PAProgram: Clinical Support ServicesPay Rate: $20-21/hourJob Functions:


* Maintain accurate records of billable services provided and submit records promptly as dictated by the program


* Responsible for complying with facility and departmental policies and procedures


* Complete other responsibilities as assigned by the Director of Clinical Support Services


* Complete all personally required training as per the Professional Development Plan


* Submit to Human Resources promptly copies of all required documentation regarding degrees, licenses, certifications, clearances, and formal training


* Assist in the completion of outcome measures as dictated by the Director


* Monitor own service delivery


* Maintain quality documentation of service delivery


* Responsible for compiling statistics to be used for Performance Improvement


* Monitors service activities on a daily, weekly, or monthly schedule for occurrences and trends that affect the quality of client services and the delivery of those services


* Works cooperatively with other department personnel in appropriately integrating into the agency-wide Performance Improvement and assists other departments in understanding the reporting documentation and its use


* Monitors services for under-utilization, over-utilization, or inefficient scheduling of services


* Audits time cards against service delivery units (when applicable)


* Compiles weekly and monthly reports for the census, Referral Management, and Performance Improvement


* Responsible for auditing and reporting to appropriate service delivery persons any problems incurred with current authorizations or verifications


* Performs quality assurance internal audits of records


* Tracks the status of identified problems to ensure improvements or resolution


* Respon...