Unified Communications Supervisor
Work Schedule :
This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm.
Applicants hired into this position can work from either Illinois or Wisconsin and will have a hybrid in-office and remote work location.
Details will be discussed during the interview process.
Be part of something remarkable
Join the #1 hospital in Wisconsin and lead our Unified Communications team.
We are seeking a Unified Communications Supervisor to:
* Oversee and manage a high-performing service delivery team dedicated to providing exceptional technical support.
* Drive process improvement initiatives to enhance team efficiency and user experience.
* Troubleshoot complex technical issues and provide expert guidance to staff and end-users.
* Collaborate with cross-functional teams to implement and maintain UC solutions.
What you'll bring:
* Proven leadership experience in a technical support or IT environment.
* In-depth knowledge of unified communications technologies and platforms.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal abilities.
At UW Health, you will have :
* An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
* Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
* Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
* Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Qualifications
* Associate's Degree in Healthcare, Information Technology, Business, or related field Required or
* 2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below Required
Work Experience
* Demonstrated success leading and mentoring others in Unified Communications technologies Required
* Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination Required
* Demonstrate success implementing and managing large, complex, enterprise-class solutions Required
* Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly Required
* Demonstrated success being proactive and innovative Required
* 5 years of relevant experience in a Healthcare setting Preferred
* 5 years of VoIP support experience Preferred
* 5 years of experience performing system administration and engineering Preferred
Licenses & Certifications
* CPHIMS, PMP, ITIL, Various Epic Certifications Preferred
Our Commitment to Diversity and Inclusion
UW Health is committed to being a diverse, equitabl...
- Rate: Not Specified
- Location: Madison, US-WI
- Type: Permanent
- Industry: Finance
- Recruiter: University of Wisconsin Hospitals and Clinics Authority
- Contact: Not Specified
- Email: to view click here
- Reference: 34144
- Posted: 2024-08-25 08:14:24 -
- View all Jobs from University of Wisconsin Hospitals and Clinics Authority
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