Unified Communications Supervisor

Work Schedule :

This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm.

Applicants hired into this position can work from either Illinois or Wisconsin and will have a hybrid in-office and remote work location.

Details will be discussed during the interview process.

Be part of something remarkable

Join the #1 hospital in Wisconsin and lead our Unified Communications team.

We are seeking a Unified Communications Supervisor to:


* Oversee and manage a high-performing service delivery team dedicated to providing exceptional technical support.


* Drive process improvement initiatives to enhance team efficiency and user experience.


* Troubleshoot complex technical issues and provide expert guidance to staff and end-users.


* Collaborate with cross-functional teams to implement and maintain UC solutions.

What you'll bring:


* Proven leadership experience in a technical support or IT environment.


* In-depth knowledge of unified communications technologies and platforms.


* Strong analytical and problem-solving skills.


* Excellent communication and interpersonal abilities.

At UW Health, you will have :


* An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.


* Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.


* Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.


* Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.

Qualifications



* Associate's Degree in Healthcare, Information Technology, Business, or related field Required or


* 2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below Required

Work Experience



* Demonstrated success leading and mentoring others in Unified Communications technologies Required


* Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination Required


* Demonstrate success implementing and managing large, complex, enterprise-class solutions Required


* Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly Required


* Demonstrated success being proactive and innovative Required


* 5 years of relevant experience in a Healthcare setting Preferred


* 5 years of VoIP support experience Preferred


* 5 years of experience performing system administration and engineering Preferred

Licenses & Certifications



* CPHIMS, PMP, ITIL, Various Epic Certifications Preferred

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