Customer Satisfaction & Quality Manager

Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Cedar Rapids facility, located in Iowa.

This person is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture.

The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.

What will you do?


* Manage Quality and the Customer Experience in the manufacturing of residential circuit breakers.


* Manage the performance and competence of a team of quality engineers.


* Be the Voice of the Customer



* Represent the voice of customer and drive the customer centricity within the entity.


* Influence the decision process of the entity to always consider the voice of the customers (Schneider Performance System, etc.)


* Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans.

Quality Excellence


* Run Customer Service and Quality related processes (Issue to Prevention).


* Drive Quality Excellence in manufacturing.


* Drive the relevant quality programs and methods (8D, lean 6 sigmas, SPS, etc.) to ensure continuous improvement.

Quality System


* Implement the Schneider quality policy, define CS&Q roles, targets, and objectives within the entity.


* Advocate to drive and implement the Global directives and policies.


* Manage the Quality Management System (ISO) of the entity.


* Network continuously with CS&Q teams to ensure their entity's needs are understood and considered.


* Identify & capitalize on best practices in quality.


* Ensure the right level of competency for the CS&Q tea.

Who will you report to? Plant Manager

#LI-MB6

What qualifications will make you successful for this role?


* Bachelor's degree Mechanical, Industrial, Electrical, or related engineering is required.


* 5 years' work experience in Quality, Supply Chain, manufacturing, customer satisfaction.


* 3-5 years supervisory/managerial experience.


* Black Belt certified preferred.


* Six sigma certification or PM preferred


* Expert level in Quality Management Systems ISO9001, ISO14002, ISO45001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.).


* Previous experience in leading internal audits


* Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)


* Digital Citizen.

Promotes the use of Digital platforms.


* Continues Improvement approach/ SPS Knowledge


* SAP Knowledge


* Communication skills.


* Respond and drive rapid resolution to emergency customer service & delivery issues.

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