Transportation Clerk

PURPOSE AND SCOPE: 

Performs administrative duties in support of activities related to the shipping of finished goods.

Prepares and maintains records of merchandise shipped.

Handles routine questions and problems and maintains open communication with other departments throughout the shipping/delivery cycle. 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 


* Communicates in person and over the telephone with Supply Chain Analysts, Routers, Drivers, Customer Service and Brokers, as needed.


* Assists team members in finding and securing revenue generating loads and backhauls.


* Performs administrative duties which may include but are not limited to:
+ Data Entry.
+ Answering phones.
+ Creating and preparing required operational reports on a weekly and monthly basis.
+ Performing queries and report requests as necessary.
+ Printing, sorting, and collating operational, transportation documents.


* Sets up and maintains filing system for confidential records, correspondence files, and reports.


* May be required to conduct research into issues pertaining to fleet functions as requested.


* Supports the day-to-day activities for assigned fleet delivery driver teams which includes performing the following:
+ Coordinates the delivery and pick-up of dialysis products from home patients and clinics according to established safety procedures and guidelines.
+ Takes note of and reports any customer complaints.

Reports more complex issues and complaints to senior staff for resolution.
+ Performs all duties and functions to achieve OHSA related targets for recordable incidents and lost time incidents.
+ Provides proof of delivery when required and verify customer signatures on deliveries and revenue generating loads.
+ Identifies and recommends options for route improvements to management as appropriate.
+ Maintains files for all driver logs and daily vehicle reports.

Identify problems and report appropriately.
+ Participates in assigned monthly/quarterly/annual training for Good Manufacturing Practices, Health & Safety, DOT, and Compliance.
+ Remains up-to-date with all annually revised regulatory standards (OSHA, DOT, EPA, FDA, and state specific agencies).
+ Completes all necessary records and reports in a timely and accurate fashion.
+ Attends meetings and communicating pertinent information to assigned drivers and management.
+ Interacts with Operations management, Customer Service, customers, and employees


* May act as back-up routing position when needed to cover for vacations and absences.


* Remains current on routing software and DC route optimization.


* May refer to senior staff for assistance with higher level problems that may arise.


* Escalates issues to supervisor for resolution, as deemed necessary.


* Reviews and complies with the Code of...