Live Teller Connect Representative - Onsite

Sign-on bonus available for external applicants! Contact us today to learn more!   

The primary role of the LTC (Live Teller Connect) Representative is to provide engaging member centric service to our members virtually through the Interactive Teller Machine.

This includes, but is not limited to: handling requests for balance information, transfers, deposits, loan payments, account research, product information, and member service on deposit and loan accounts.

The LTC Representative is constantly seeking out opportunities to expand our member’s relationship with the Credit Union through member education as well as product and service solutions tailored to each member’s needs.

This role provides member service and support handling requests of varying degrees of complexity; some routine in nature and others that require more extensive research and problem resolution skills to identify and resolve issues.

The LTC Representative effectively assists members via LTC machines located at possible multiple locations.

This position takes complete ownership of the members needs while meeting Credit Union standards.

Responsibilities:


* Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC. 


* Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly.

Balances daily transactions and verifies cash totals. 


* Investigates and resolves out-of-balance conditions.


* Member Service Functions: Assumes responsibility for the effective and professional performance of member service functions. 


* Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and order checks. 


* Answer questions and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party. 


* Performs file maintenance and account changes, and resets access for Homebanking and ABIL.


* Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member


* Resolves member issues or complaints through demonstrated knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs. 


* Empowered to make decisions exercising good judgment and balances the best interest of the member and the organizational objectives of the credit union. 


* Takes complete ownership of every interaction whether it requires a call back or extended research   


* Required to complete compliance, training, and all other training offered to LTC Representative.


* Seeks ways to streamline work processes and continuously improve the Credit Union


* Represents the Credit Union in a positive and professional manner


* Other related...