Sales & Operations Planning Intern

At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition.

We are passionate and dedicated people.

Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

Join our dynamic S&OP team as an S&OP Intern, merging customer service, logistics, and compliance documentation responsibilities.

Gain invaluable hands-on experience managing export documentation, coordinating sales orders, and ensuring customer satisfaction, all while collaborating cross-functionally to enhance operational efficiency and deliver superior service.

Essential Functions: 


* International Documentation: Maintain a broad understanding of international customs and document requirements.

Create and review international documents, including Letters of Credit, ensuring timely and accurate completion.


* Sales Order Management: Manage the status and maintenance of sales orders, including system entry and vessel bookings.


* Customer Interaction: Respond to international customer inquiries within one business day, maintaining up-to-date order details and fostering customer relationships.


* Cross-functional Collaboration: Work with QA, Sales Account Managers, Plant teams, and other departments to ensure timely shipments and resolve order-related issues.


* Compliance Tracking: Stay updated on import requirements and ensure export document compliance.

Track in-process shipments for operational purposes.


* Customer Complaints: Resolve customer complaints related to compliance and service issues, coordinating with internal parties for timely resolution.


* Special Projects: Contribute to special projects and initiatives, supporting continuous improvement and operational excellence.


* Backup Support: Provide support to team members as needed.

Position Requirements:


* Pursuing a bachelor's degree in international business, Logistics, Supply Chain, or related field. 


* Service and continuous improvement oriented.  Strong analytical, problem-solving, time-management, attention to detail, communication, and team collaboration skills.


* Prior customer service experience preferred.  Experience with shipping.


* Take personal responsibility to engage in plant and food safety practices to prevent hazards that cause foodborne illness or injury and provide a clean, safe work environment and quality products.


* Perform special projects and other responsibilities as needed.


* Duties, responsibilities, and activities may change at any time with or without notice.

OPEN