Front Office Shift Leader

At Kimpton Fitzroy London, we are looking for a Front Office Team Leader to join our Housekeeping Team

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame.

Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while.

Want to be part of this Lifestyle Luxury property?

As a Front Office Team Leader, we will support you to: 


* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Our Front Office Team Leaders are responsible for day-to-day supervision of the reception area, motivation and inspiring the Reception Team.

They lead by example when welcoming guests, dealing with queries and complaints and with making Reservations. 

You are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out.

Ideally you will have at least 2 years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

We are committed to offer and provide our Front Office Team Leaders with a competitive salary and a large range of benefits:


* £32,510 salary (£15.63 per hour) and great IHG perks!


* 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata)


* Promotion opportunity to Self-Checker after 3 months service with a pay increase


* No zero-hour contracts


* We provide every employee company sick pay and life insurance.


* Subsidised childcare support.


* Amazing discounts for our hotels and restaurants around the world


* Discounts from over 15,000 stores – all the way from retail to cinema


* Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!


* Most importantly, we’ll help you grow, and develop you as an individual.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, m...