Product Associate Assisted Services

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success.

Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers.

Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Global Employee Help Product you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs.

Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings.

As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities



* Supports the development of our product strategy and roadmap


* Collects and analyzes metrics on product performance to inform decision-making


* Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals


* Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches


* Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value


* Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs


* Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes


* Define and track metrics (OKRs) to measure product success

Required qualifications, capabilities, and skills



* 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area


* Developing knowledge level of the product development life cycle


* Exposure to product life cycle activities including discovery and requirements definition


* Emerging knowledge of data analytics and data literacy


* Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs


* Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Em...