Business Operations Manager

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences.

The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.

The Vice President of Business Process for the Global Banking Platform Operations will support a team that works across CCB Operations to document and assess the underlying customer journeys and business processes and to identify impacts and opportunities.

They will be part of the Global Banking Platform Operations Team and will work closely with Operations, Business, Product and Technology partners to translate that assessment into product roadmaps and requirements.

The work will include considering the impacts and opportunities within and outside of Operations as well as identifying broader modernization opportunities and further exploring if, when, and how to pursue.

Key responsibilities will include:

Navigate CCB Operations, building relationships and becoming deeply familiar with all aspects of the business
Establish and maintain structure for prioritizing relevant journeys, often working through multiple workstreams/processes at a time
Influence all levels of a large organization to adopt recommended strategic initiatives, up to and including senior leadership
Create and maintain relevant artifacts related to current and future state process modeling

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities


* Experience leading and/or mentoring people is a plus


* Substantial achievements in previous positions driving all lifecycle phases of product/process ownership
Record of creating target outcomes and driving initiatives toward them


* Works effectively and develops long-lasting collaborative relationships with business partners, stakeholders, and leadership across disciplines, functions, and level


* Identifies process and product gaps and areas of opportunity
Breaks down complex challenges into key problems to solve for
Defines target outcomes and success metrics, then structures work for self and for team to accomplish deliverables on time
Develops and nurtures open, ...