Inside Sales Director

As an Inside Sales Director in McKinney, TX you will be responsible for overseeing and leading all aspects of our inside sales operations.

This includes leading a talented team of professionals to drive revenue growth, providing exceptional customer service, and ensuring the successful implementation of training programs.

Reporting to the Vice President of Sales & Customer Care, you will play a key role in developing and driving strategies to meet and exceed sales targets and enhance customer satisfaction.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE: 


* Leadership and Management:
+ Provide strategic leadership and direction to the Application Engineering, Customer Service and Training teams.
+ Mentor, coach and develop team members to optimize their performance and professional growth.
+ Establish clear goals, objectives, and critical metrics for each team and monitor progress towards achievement.
+ Providing an interface between the sales channel and the company.


* Strategy and Execution:
+ Develop and implement effective sales strategies and expand market penetration and improve inside sales efficiency and effectiveness.
+ Collaborate with cross-functional teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
+ Analyze sales data and market insights to identify areas for improvement and develop action plans accordingly.


* Customer Service Excellence:
+ Ensure that the Customer Service team delivers prompt and effective support to customers, addressing inquiries, issues, and complaints in a timely and professional manner.
+ Champion a customer-centric approach throughout the organization, emphasizing building and maintaining strong customer relationships and improving collaboration and communication with our Channel Partners.


* Application Engineering Support:
+ Ensure the Application Engineering team provides superior technical support to Channel Partners and customers, address product-related inquiries, and facilitate the resolution of technical issues.
+ Collaborate with product development teams to ensure that customer feedback is incorporated into product improvements and new product offerings.


* Training and Development:
+ Oversee the development and delivery of comprehensive training programs for Channel Partner technicians, sales representatives, customer service agents, and other relevant teams.
+ Ensure that training programs are aligned with business objectives and crafted to improve the skills and knowledge of team members.

WHO YOU ARE: 

You anticipate customer needs and provide services that are beyond customer expectations.  You pursue everything with energy, drive, and the need to finish.

You think globally and excel at viewing issues on a worldwide basis.

You convey clear performance expectations and follow u...