VP, Onboarding & Success

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions.

Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines.

We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?


* A collaborative work environment


* A mission-oriented mindset


* Work-from-home flexibility


* A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care.

For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth.

Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry.

We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy.

Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.

Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team.

Our thriving culture allows our team members to continuously solve big problems, and we value these contributions.

If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people.

As a HealthStream team member, you would help this vision come to life.

We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Vice President, Onboarding & Success is responsible for designing and leading the execution of an effective customer onboarding experience, from pre-sales awareness through product adoption.

With the key goal of optimizing customer retention, this individual will plan, direct and coordinate day-to-day operations to support the company's growth and profitability goals.

This individual works in a matrix environment across internal departments such as sales, product & development, and interfaces directly with customers.

Strong interpersonal skills and emotional intelligence are as critical to the success in this position as education and experience.

This individual will lead a team of people responsible for implementations, training, success management, and professional services to ensure customers derive maximum value from our SaaS and content solutions, ulti...