Service Manager

Service Manager

Livonia, MI, USA Req #534

Wednesday, May 22, 2024

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:


* Training


* Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)


* 401(k) with match


* Competitive wages


* Company laptop


* Paid time off


* 10 paid holidays

Responsibilities:

Alta Equipment Group is seeking a full-time Service Manager .

The primary responsibilities of the position consist of, but are not limited to:



* Supervise the operation of the service department


* Foster a positive customer and employee relations atmosphere


* Review & analyze department data meet sales and profit goals


* Process and review work orders, invoicing and customer quotes


* Monitor employee training progress


* Monitor work in progress


* Responsible for condition of service vehicles and facility


* Incorporates Alta's Guiding Principles into daily activities


* Performs other duties as assigned

Desired Skills and Qualifications:



* 2-4 years of previous management experience preferred


* Strong working knowledge of electric and liquid propane industrial equipment


* Good mechanical aptitude


* Excellent written and verbal communication skills


* Good customer relations and people skills


* Ability to successfully manage others


* Computer Skills - Hyster/Yale Contact Management, Microsoft Word, Excel, and Outlook


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization .


* Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


* Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:



* Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.


* Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds



* Work Environment: Occasionally will work near moving mechanical parts, fum...