Technical Support Engineer - RTB

How You Will Make an Impact

The position provides on-demand support to understand and resolve product issues revealed before, during, or after the manufacturing of a Reading Truck product.

The Technical Support Engineer has the responsibility and authority to use their education, experience, and professional discretion to immediately resolve issues.

If resolving the issue requires additional RTG team members, they must identify and engage, as deemed necessary, and subsequently manage expectations of the party with the issue.

The Nuts and Bolts


* Pre-Order Support - work with Sales, Customer Service and Quotations on Specifications, Weight and Center of Gravity Analysis and other documentation


* In-Process Order Support - accommodating revised specifications, design, manufacturing, or mounting issues


* Post-Delivery Support - resolving in-service issues with customers, RTE sites, and third party distributors related to quality, warranty, and repairs that may require on-site service


* Design and Release Prototype, Warranty or replacement parts as needed


* Participate in product re-design or new product development teams to identify opportunities for product or process improvement


* Provide support for Engineer to Order, Sustainable and New Product Development projects as necessary


* Submit Engineering Change Requests (ECR's) and complete Engineering Change Orders (ECO's) as necessary to resolve problems


* Product Specifications and Mounting Instructions - engage in the Creation and Revision as necessary


* Technical Bulletins - coordinate with Marketing and Product Management on the creation and distribution of Technical Bulletins as necessary


* Safety and Regulatory compliance - support creation and revision of standards for design, as necessary


* Maintain access to and establish relationships with OEM truck manufacturers web-portals and personnel that support RTG's and its customer's businesses initiatives


* Support training of team members when delegating tasks or responsibilities as necessary

Required Credentials


* Bachelor Degree in Mechanical or Electrical Engineering


* Minimum of three (3) years of related engineering experience


* Minimum three (3) years of experience in truck body, vocational vehicle, or up-fit is preferred


* Work related experience with designing and troubleshooting electrical systems


* Experience with designing hydraulic and electrical systems is required


* Prior experience with Lean Manufacturing and 5S, etc., preferred

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies.

We continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards


* We offer big company perks...