Sr. Client Services Manager

Why iCrossing 

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes.

Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative. 

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people. 

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences. 

What you’ll do 


* Foster relationships within target client organizations, including line managers and senior managers


* Build on existing contacts and relationships with current and targeted clients


* Articulate business problems, partner with Digital Solutions lead on the development of solutions for the client and provide real time feedback and collaboration based on your understanding of the client needs


* Participate in workshops and innovation briefings


* Continually build relationships with key stakeholders, client teams and partner agencies to provide and improve data led strategic insights


* Work closely with practices and delivery managers to provide clear and precise briefing, interpreting the results and crafting a compelling story from the output


* Spot and escalate opportunities within the client ecosystem


* Ensure accuracy and timeliness of Hubstop.

Partnering with Delivery lead to ensure alignment with our resource management tool


* Day-to-day client resource for existing projects


* Partner with Leads team to identify the right resources to deepen or expand the relationship or identify new opportunities to support the client


* Maintain project-level risks and escalate as appropriate to the program level


* Manage project-level scope and escalate change orders as appropriate


* Assure high-quality deliverables across projects

Who you are 


* Problem solver and self-starter


* You have 5-7 years of agency or consultancy experience


* Able and eager to work onsite at our Plano location 1-3 days per week


* Experience with enterprise CMS (bonus for AEM)


* Experience with end-to-end digital transformation work, from concept to design, development and refinement/maintenance


* Experience with resourcing and building teams


* Executive presence - high EQ and outstanding communication skills, written and verbal
+ Skilled in distilling priority details and communicate them effectively to a variety of audiences
+ Strong organizational skills to manage competing priorities and high volume of infor...