Housekeeping Supervisor
YOUR DAY TO DAY
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
* Be charming by being approachable, having confidence and showing respect.
* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
* Perform desk opening duties and prepare daily room assignments.
* Assist with scheduling and control daily attendance to ensure proper coverage.
* Monitor payroll programs and prepare bi-weekly payroll closing reports.
* Conduct daily team meetings, attend other meetings as necessary.
* Monitor performance and recommend disciplinary action in accordance with company rules and policies.
Alert management of potentially serious issues.
* Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
* Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Advise employees of deficiencies and instruct on corrective action.
Provide adequate retraining as needed.
* Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
* Control expenses and minimize waste within all areas of housekeeping.
* Prepare supply inventories and ensure appropriate par levels.
* Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
* Promote teamwork and quality service through daily communication and coordination with other departments.
* May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
* Report, turn in, and/or log all lost and found items according to established procedures.
* May regularly assist with deep cleaning projects.
* Establish and enforce all safety policies and procedures.
Ensure that employees comply with OHSA and its regulations.
Correct any employee who is observed breaking a safety rule.
* Assist with other duties as assigned.
WHAT WE NEED FROM YOU
Minimum: High School Diploma or equivalent.
1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, inclu...
- Rate: Not Specified
- Location: San Antonio, US-TX
- Type: Permanent
- Industry: Other
- Recruiter: IHG
- Contact: Not Specified
- Email: to view click here
- Reference: 128011
- Posted: 2024-05-22 08:05:23 -
- View all Jobs from IHG
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