Chief Concierge

* Promote the InterContinental San Antonio Riverwalk service philosophy and style through our people attributes. 


* Attend daily shift briefing at the start of your shift.


* Complete the Concierge checklist during your shift and notify be aware of any discrepancies or challenges.


* Provide a warm and genuine welcome to guests, creating a positive first impression and setting the tone for the guest's journey. 


* Act as a personal concierge, assisting guests with reservations, booking activities, arranging transportation, and providing recommendations for local attractions, dining, and entertainment options.


* Develop and maintain relationships with local vendors, ensuring access to exclusive experiences and offering tailored recommendations to meet guests' preferences. 


* Coordinate and facilitate special requests, such as arranging surprise celebrations, organizing private tours, or obtaining hard-to-get event tickets.


* Respond to guests' inquiries promptly and accurately, striving to exceed their expectations in every interaction. 


* Maintain an up-to-date knowledge of resort facilities, services, and promotions, effectively communicating this information to guests and encouraging their utilization. 


* Coordinate with various resort departments to ensure that guest requests and preferences are fulfilled promptly and accurately. 


* Collaborate with the Guest Experience team to enhance the guest journey, ensuring smooth processes and offering personalized amenities and surprises.


* Accurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.


* Enter all guest requests and complaints in the KYC system and follow up accordingly.   


* Respond to and resolve guest complaints or concerns, escalating issues to the Chef Concierge if necessary and following up to ensure complete guest satisfaction. 


* Handle any special requests or arrangements, such as arranging floral deliveries, special occasion celebrations, or personalized amenities for VIPs.


* Maintain a comprehensive database of guest preferences in KYC, ensuring that individualized service is provided during each visit and fostering a sense of loyalty from guests. 


* Stay updated on the latest local events, attractions, and happenings, facilitating access to desirable tickets and making arrangements as requested by guests. 


* Act as a liaison between guests and the resort staff, promoting effective communication and collaboration to ensure the smooth operation of guest services.


* Collaborate with management to maintain service standards aligned with Forbes Five-Star Standards.

What We need from you:


* Active Les Clefs d'Or Concierge is preferred.


* Active membership in San Antonio Concierge Association is preferred.


* Significant experience in a hotel Lobby Concierge role within a lu...