Outreach and Education Coordinator (District Attorney)

POSITION SUMMARY:

The Outreach and Education Coordinator is responsible for creating and implementing an annual outreach plan for the District Attorney’s Victim/Witness Assistance Unit.

The outreach efforts will focus on raising awareness of victims’ rights and available services, thus increasing their participation in the criminal justice system.

POSITION RESPONSIBILITIES:

Essential Functions


* Implement community outreach and education presentations relating to victim services.


* Manage, coordinate and schedule participation in community events, meetings and other program activities.


* Maintain connections with social services agencies, law enforcement agencies, education systems and the general public.


* Manage social media profiles, including Facebook, Twitter and additional channels that may be deemed relevant.


* Participate with other social service agencies in outreach to the homeless population.


* Review and update the unit’s website on a regular basis.


* Plan local activities for National Crime Victims’ Rights Week.


* Assist with recruitment of volunteers.


* Maintain record-keeping and outcome measurements relative to services and programs, such as compiling the mandatory victim surveys.


* Assist with updating correspondence to victims.

MINIMUM EDUCATION AND EXPERIENCE:


* While an Associate’s Degree may be acceptable, a Bachelor’s Degree in Education, Social Work or a related humanities field is preferred.


* Prior experience in education, community outreach or related area.


* Prior customer service experience with an emphasis on heavy contact with both the general public and all levels of professionals, both face-to-face and by telephone.


* Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing and spreadsheet experience.


* Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:


* Successful completion of employment background check, including NCIC criminal check.


* Thorough working knowledge of general office practice and business English, including the understanding of office methods, rules, practices and procedures.


* Spanish language skills, while not required, are desirable.


* Ability to effectively communicate with the public and government officials in a highly charged, emotional setting.


* Tact, discretion and professionalism in dealing with members of the public.


* Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees.


* Must be able to work independently.


* Must be self-motivated.


* Ability to maintain confidential information.


* Must be able to attend and successfully receive a minimum of 10 hours of training per year.


* A valid Pennsylvania...