Sales Force Effectiveness/Customer Excellence Manager

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Position Description:

Responsible for ensuring that the primary pillars of commercial excellence planning are in place across the organization (effective targeting, segmentation, optimal field force sizing, use of marketing materials) to enable effective commercial execution at the affiliate level, and implement initiatives that will enhance SFE, CRM and SAM.

Implements high-quality in-field interventions and ensures that the multi-channel customer engagement model and application of CVS is successfully adopted across the sales-marketing operations to improve customer experience.

Develops effective market and sales performance monitoring as well as customer satisfaction benchmarking to generate actionable insights.

Functions, Duties, Tasks:

Sales Force Optimization (SFO) /Sales Force Effectiveness (SFE)

Implement Sales Force Effectiveness in affiliate organization through Elanco Connect Establish, maintain and improve sales force excellence Develop customer segmentation, account targeting, and call frequency, clear target setting and measuring of success Evaluate and facilitate SFO based on customer segmentation and targeting Develop sales analysis to achieve selling excellence Managing and implement technical excellence Organizes training programs, and handle related issues, including competency Levels, develop coaching tools, Key Account Management training & offerings, First Line Manager training Ensure that all commercial team get appropriate constructive feedback and coaching from supervisors and peers Develop brand plan and managing implementation of brand plan Introducing selling excellence initiatives align with Elanco’s SFE metrics

CRM

Drive and support CRM system rollout to relevant countries in line with global and regional strategies.

Make sure the CRM system reflects key SFE initiatives and strikes a balance between global standard processes and local customization needs.

Take an active role in the governance of CRM system standards and relevant parameter definitions.

Coordinate CRM reporting activities between country, region, and g...