Registrar - Miami Lakes Outpatient Ctr. (Full Time)

Job Summary

Greets patients and families in person or on the telephone.

Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services.

Obtains authorization and collects payments when required.

Job Specific Duties


* Greets patients and families in person or on the telephone in a respectful and empathetic manner.

Responds to questions and/or problems and keeps open lines of communication with patients/families.


* Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.


* Verifies third party payer information via the web or telephone.


* Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.


* Documents all activities in the Collection Notes file of the computer system as appropriate.


* Obtains all necessary consents for patient.


* Directs families to appropriate location in the facility.


* Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.


* Notifies and educates patient/family of financial responsibility and documents collections in hospital system.


* Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.


* Obtains and validates prescriptions when appropriate.


* Places and monitors patients arriving for outpatient services by using patient tracking system.


* Corrects any registration errors made utilizing the QA system.


* Scans all documents to the appropriate folder in the PEDS system.


* Schedules hospital and/or physician services as appropriate.


* Triages incoming facility inquiries and routes appropriately.

Minimum Job Requirements


* 1 year of customer service experience

Knowledge, Skills, and Abilities


* High school education or equivalent preferred.


* 1 year of healthcare environment preferred.


* Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.


* Fluent in Spanish strongly preferred.


* Basic proficiency in Microsoft Office including Word, Excel and Outlook.


* Able to accurately enter and interpret data.


* Able to adapt and react calmly under stressful conditions in a pleasant manner.


* Able to serve customers with courtesy and respect.


* Able to learn and use system-wide hospital application(s).


* Able to maintain confidentiality of sensitive information.


* Ability to follow complex written or verbal instructions to solve problems.


* Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.


* Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.


* Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.

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