Reservations Sales Coordinator - Regent Santa Monica Beach Opening 2024

About us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Reservations Sales Coordinator is an expert in providing travel advice and solutions.

The ideal candidate will be a critical customer touch point for delivering on our Regent experience.

Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. 

A little bit about your day:

Reporting to the Reservations Manager, every day is different, but you’ll mostly:


* Sell luxury sleeping accommodations, wellness services, and the restaurant.


* Probing and suggesting the appropriate services and room product in a short booking window.


* Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers.


* Create customer loyalty and enhance the guest experience.


* Capture sales from incoming reservation calls and coordinate details of each reservation. 


* Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs.


* Complete internal reservation forms.


* Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.


* Process Internal Reservations and FIT reservations.


* Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.


* Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests.


* Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival.


* Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business.


* Actively promote our resort services, packages, and special offers to potential guests.


* Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management, despite difficulties or obstacles.


* Collaborate with other departments to e...