Document Processing Administrator

Description & Requirements

The Document Processing Administrator is responsible for reviewing documents associated with a Marketplace account and making the decision whether the document(s) validate the information attested to for the New York State of Health.

Please note this job posting is for upcoming classes in Albany, NY, Rochester, NY, OR New York, NY.

This position requires 6 weeks of onsite training after successful completion of training, there is the opportunity to work remotely.

Pay and Benefits:



* Base rate $18.75/hr.


* Monday - Friday, 8:00am - 4:30pm OR 8:30am - 5pm


* Quarterly Bonus opportunity up to 5% of your quarterly earnings


* $500+ in referral incentives


* 401K with company match


* Paid accrued time off and 10 paid holidays


* Medical, Dental and Vision benefits


* Employee Assistance Program (EAP)


* Employee Wellness and Discount Programs


* A supportive environment with peers who share your passion for improving people's lives


* Career development and promotional opportunities


* No cold calling, sales, or collection calls

Essential Duties and Responsibilities:

- Prepare and compile weekly internal reports accurately and timely.

- Attend meetings, recording minutes, and maintaining comprehensive records.

- Produce letters and various documents as required, ensuring accuracy and efficiency.

- Manage records systematically, including filing, retention, and labeling for easy retrieval.

- Support management with special projects and tasks as necessary.

- Aid internal and external customers in resolving issues and inquiries when required.

- Uphold strict confidentiality and security protocols for all relevant information.

- Draft and distribute department-wide emails and correspondence proficiently.

- Retrieve imaged documents and accounts from the Marketplace based on task details provided.

- Conduct thorough research on documents, comparing them with application data for validation.

- Generate notices for consumers requiring follow-up actions, ensuring accuracy and clarity.

- Determine whether documents or accounts need further escalation for research or account review.

- Identify cases that require attention from the Department of Health (DOH) and create appropriate manual tasks for handling.

• Researches the information on the document(s) and compares that information against the application to determine if the document validates the application data.

• Meets all performance requirements associated with Verification Documents processes.

• Conducts quality reviews of work to ensure accuracy and relays feedback to supervisor.

• Accurately reports tasks completed and hours worked.

• Maintains an understanding of the Enrollment and Eligibility processes and policies.

• Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.

• Mainta...