Body Shop Manager

This position is responsible for running an efficient and profitable Paint & Body Shop.

The Body Shop Manager operates the department efficiently, delivers excellent customer service and quality, controls costs, builds a loyal clientele, maintains good employee relationships, exceeds sales and profit objectives, and maintains service records.

Job Duties Include:


* Forecasts goals and objectives for the department and strives to meet them.


* Prepares and administers an annual operating budget for the body shop department.


* Meets and exceeds quality and service standards for all customers.


* Controls the performance of the department using various tools and resources


* Ensures that customers' service files are up-to-date and are readily available for reference


* Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, etc.


* Maintains a positive and encouraging workplace.


* Monitors technicians' payroll records


* Trains, motivates, and monitors the performance of department staff.


* Understands, keep abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.


* Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances


* Directs and schedules the work assignments of all department employees; provides technical assistance as needed.


* Establishes and maintains good working relationships with customers.


* Maintains good working relationships with insurance companies.


* Meets or exceeds profitability goals.


* Manages and controls costs.


* Follow up on parts department orders to ensure parts availability


* Addresses and resolves all customer complaints. 

Requirements

Education: 


* High school diploma or the equivalent

Experience:


* Body Shop management experience - automobile and/or heavy duty truck.


* 3 -5 years of supervisory experience.


* 3-5 years of body, collision, painting, and estimating experience.


* Excellent communication and managerial skills.


* Excellent conflict resolution skills.


* Some sales experience helpful.


* Professional personal appearance.


* Ability to supervise and lead others.

Working Conditions/Physical Demands: Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials.

Will move about the body service area and work with the body shop technicians.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

May be required to perform other duties as requested, directed or assigned.