-
Position Summary
The Receptionist Scheduler is responsible for providing excellent customer service to patients while performing administrative and clerical tasks to support clinic operations.
This role includes managing patient check-ins, scheduling, payment collection, maintaining records, and ensuring effective communication between patients and clinical staff.
The position requires proficiency in medical and dental office procedures, technology systems, and strong interpersonal skills to enhance the patient experience.
Scope and Impact
Supports front desk and administrative functions that directly impact clinic efficiency and patient satisfaction.
Ensures timely and accurate service to maintain clinic workflow.
Decision-Making Authority
Uses discretion to manage scheduling priorities, resolve documentation issues, and escalate concerns when necessary.
Interactions / Working Relationships
Engages daily with patients, clinical providers, administrative staff, and external contacts.
Requires clear communication and excellent service orientation.
Essential Duties and Responsibilities
* Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
* Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
* Maintains privacy of protected health information (PHI) in accordance with HIPAA
* Maintains medical and/or dental electronic records.
* Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
* Collects payments for services and products and prepares deposits daily.
* Collects and reviews registration documents.
* Provides excellent customer service.
* Process request for external medical records.
* Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
* Orders, receives, and maintains office supplies.
* Assists in the resolution of complaints, requests, and inquiries from all patients.
* Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
* Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
* Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.
Supervisory or Leadership Responsibilities
This position does not supervise other employees.
Qualifications
Minimum Qualifications (Required)
* High School diploma or equivalent required
* Licenses/Certifications: None
* One year of medical and dental receptionist experience required.
* Other Required Skills/Knowledge: Knowledge of medical and dental terminology and procedures p...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:57:13
-
Position Summary
The Receptionist Scheduler is responsible for providing excellent customer service to patients while performing administrative and clerical tasks to support clinic operations.
This role includes managing patient check-ins, scheduling, payment collection, maintaining records, and ensuring effective communication between patients and clinical staff.
The position requires proficiency in medical and dental office procedures, technology systems, and strong interpersonal skills to enhance the patient experience.
Scope and Impact
Supports front desk and administrative functions that directly impact clinic efficiency and patient satisfaction.
Ensures timely and accurate service to maintain clinic workflow.
Decision-Making Authority
Uses discretion to manage scheduling priorities, resolve documentation issues, and escalate concerns when necessary.
Interactions / Working Relationships
Engages daily with patients, clinical providers, administrative staff, and external contacts.
Requires clear communication and excellent service orientation.
Essential Duties and Responsibilities
* Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
* Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
* Maintains privacy of protected health information (PHI) in accordance with HIPAA
* Maintains medical and/or dental electronic records.
* Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
* Collects payments for services and products and prepares deposits daily.
* Collects and reviews registration documents.
* Provides excellent customer service.
* Process request for external medical records.
* Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
* Orders, receives, and maintains office supplies.
* Assists in the resolution of complaints, requests, and inquiries from all patients.
* Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
* Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
* Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.
Supervisory or Leadership Responsibilities
This position does not supervise other employees.
Qualifications
Minimum Qualifications (Required)
* High School diploma or equivalent required
* Licenses/Certifications: None
* One year of medical and dental receptionist experience required.
* Bilingual or multilingual proficiency required
*
Preferred Qualifications
* Advan...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:57:12
-
Division or Field Office:
Life Division
Department of Position: Field Life Sls Mgt & Oprs Dept
Work from:
Home Salary Range:
$69,318.00-$110,729.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
* This is a remote, work-from-home position.
* A company car with paid gas card will be provided.
* The hiring manager will also consider candidates for the Senior Life Sales Manager.
Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
Trains and guides Agents in a designated branch territory as well as additional assigned branch offices in the promotion and sale of life insurance and annuity products, providing assistance in the areas of production, product knowledge and application, underwriting, and agency management.
Also assists Agents in examining and evaluating their current books of business for potential prospects and serves as company representative in maintai...
....Read more...
Type: Permanent Location: Silver Spring, US-MD
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:56
-
Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs.
Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives.
Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* Excellent oral/written communication skills
* Exceptional customer service skills
* Demonstrated ability to maintain integrity, honesty and professionalism
* Ability to diffuse confrontational situations
DESIRED
...
....Read more...
Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:40
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:19
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:18
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:18
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:17
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:16
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:15
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:14
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:14
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:13
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:13
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:12
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:11
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:10
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:09
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:08
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:08
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:07
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:07
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:06
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:05
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote with occasional travel to the work site in Alexandria, Virginia required.
The selected candidate must have an active Public Trust clearance or be able to pass a clearance process to obtain a position of Public Trust.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Thre...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-12-04 07:56:04
