-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:42
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:40
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:38
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:36
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:34
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:32
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:30
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:27
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:27
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:24
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:22
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:20
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:18
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:16
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:14
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:12
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:10
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:08
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:05
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:04
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, exp...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:03
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:02
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:32:02
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, exp...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:31:59
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, exp...
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:31:57
