Front Office Manager

Hotel Indigo Torquay is on the lookout for a dynamic Front Office Manager to inspire and lead in our brand-new, highly anticipated hotel opening.

Join the excitement and become part of the Hotel Indigo family! 

Hotel Indigo Torquay, opening in 2025, promises a stimulating new addition to this idyllic coastal town.

Nestled along the stunning English Riviera, the hotel will offer guests breathtaking views of Tor Bay and access to some of Torquay’s most iconic beaches and walking trails where you can truly appreciate nature.

Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

Hotel Indigo will provide a unique and memorable experience, offering a tonic for the body, imagination and soul; capturing the spirit of this longstanding English seaside location. 

As a Front Office Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …


* Support the Rooms Division Manager by leading and managing the reception team to ensure high standards of service and efficiency whilst coordinating rotas to ensure the right number of colleagues on shift at the right time. 


* Overseeing the shift you are working, ensuring delegation to make sure that all tasks are completed and the team is functioning effectively.


* Provide ongoing coaching and development opportunities for the 2 GSM’s, Night Manager and reception team members, leading by example. 


* Take a proactive role in handling high-level guest service recoveries, ensuring guest satisfaction and loyalty.


* Engaging with guests to address their needs, gather feedback, and resolve any issues that may arise during their stay.

We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay.

In addition to this, we are looking for someone who has….


* Manager or Assistant Manager experience within a Front Office department (ideally within a 4 or 5

* Hotel of a similar environment) 


* Confidence in coaching and developing employees, able to build strong relationships with a diverse team (experience with recruitment would also be a plus!)


* Knowledge of Opera is preferred, along with strong IT skills learnt within a similar role 


* Strong communication skills, able to communicate with Guests of all backgrounds and deal with service recoveries in a calm and efficient manner


* Overall, willingness to work as a team and support our Operations Manager to continue managing our excellent Front Office colleagues! 

Just like no two Hotel Indigos are alike, we believe no two individuals are alike.

Therefore, we offer our colleagues with a wide range of additional benefits to support you.

By taking a confident step in your career and joining us,...