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Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.
Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum
* Effective communication/customer service skills
* Knowledge of basic math
* Ability to handle stressful situations
* Ability to lead other associates
* Flexibility in work schedule
* Successful completion of basic and supervisory skills
* Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
* Empowering associates to create a simple, fresh and inspired shopping experience for every customer
* Prioritizing and planning work activities by using time efficiently
* Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
* Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
* Ensure new associates are properly oriented to the department and understand the benefits of working
* Being committed to the company's customer and associate promise
* Supporting the Customer 1st team
* Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
* Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
* Executing on all action plans and daily priorities including performance goals and best practices
* Adherence to all food safety regulations and guidelines
* Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
* Staying current with present, future, seasonal, and special ads
* Promoting corporate brands to customers and ensuring associates are educated
* Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
* Providing appropriate, actionable feedback to help teams and individuals grow
* Help associate identify how their work aligns with key store initiatives
* Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
* Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
* Creating/executing sales promotions in partnership with store management
* Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
* Assisting store management in preparing...
....Read more...
Type: Permanent Location: West Bend, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:27
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Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:26
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:25
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:24
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:23
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:22
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:20
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:19
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:18
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:17
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:16
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:15
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:14
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:13
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:12
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:11
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:10
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:09
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:07
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:07
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:05
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:04
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:04
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:03
-
Description & Requirements
Maximus is seeking experienced Trainers to support a variety of contact center environments.
Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs.
In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.
*Position is contingent upon contract award
*
This is a fully remote role.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
• Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
• Monitor learner performance and provide feedback to the Training Supervisor as needed.
• Serve as a subject matter expert for assigned customer agencies.
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
• Experience conducting virtual training sessions using Microsoft Teams preferred.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Ability to manage multiple training sessions and priorities in a fast-paced environment.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-11-28 08:04:01
