-
Your Job
The Sr.
Network Security Engineer (Zscaler Specialist) will be part of a global infrastructure organization responsible for designing, implementing, and delivering enterprise-grade secure access solution using cloud-delivered security, particularly Zscaler platform.
This role will be instrumental in designing, implementing, and managing secure access solutions that protect enterprise users, applications, and data in a modern, cloud & on-prem environment.
The engineer will work closely with architecture, security, operations, and vendors to ensure high-quality, scalable, and secure access.
Our Team
The KOCH Technologies Infrastructure team provides reliable, flexible, and secure connectivity solutions that enable business solutions and perpetual transformation.
We manage network and network security infrastructure, including wide area networking, local area networking, wireless, firewalls, datacenter networking, load balancing, endpoint security, and proxies.
We provide enterprise infrastructure monitoring for IT components across the enterprise.
We are currently focused on the following transformation strategies: talent, proactive management, process optimization and automation, security by design, and adopting a service focused organization.
This role can be based in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay , WI and requires an in office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
* Design, implement, and manage Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions in alignment with Zero Trust Architecture (ZTA) principles.
* Define and enforce Zero Trust policies based on user identity, device posture, application context, and risk signals.
* Architect least-privileged access models ensuring users are granted access only to specific applications-not entire networks.
* Implement and optimize application segmentation and user-to-app access policies using ZPA.
* Continuously evaluate and improve trust evaluation mechanisms, including device compliance, user behaviour, and session context.
* Deploy and optimize SSL/TLS inspection, secure web gateway policies, CASB controls, and DLP frameworks within ZIA as part of Zero Trust data protection strategy.
* Monitor user experience and performance using ZDX and troubleshoot connectivity or latency issues.
* Collaborate with network, security, and vendor teams to ensure seamless and secure connectivity.
* Perform log analysis, incident response, and threat mitigation using Zscaler logs and SIEM tools.
* Ensure compliance with security standards and best practices.
* Stay updated with evolving Zero Trust frameworks and industry best practices.
* Document architecture, configurations, and operational procedures.
* Contribute to automation and standardization efforts (Ansible, Terraform, APIs).
* Identify ineffi...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:36
-
Your Job
The Sr.
Network Security Engineer (Zscaler Specialist) will be part of a global infrastructure organization responsible for designing, implementing, and delivering enterprise-grade secure access solution using cloud-delivered security, particularly Zscaler platform.
This role will be instrumental in designing, implementing, and managing secure access solutions that protect enterprise users, applications, and data in a modern, cloud & on-prem environment.
The engineer will work closely with architecture, security, operations, and vendors to ensure high-quality, scalable, and secure access.
Our Team
The KOCH Technologies Infrastructure team provides reliable, flexible, and secure connectivity solutions that enable business solutions and perpetual transformation.
We manage network and network security infrastructure, including wide area networking, local area networking, wireless, firewalls, datacenter networking, load balancing, endpoint security, and proxies.
We provide enterprise infrastructure monitoring for IT components across the enterprise.
We are currently focused on the following transformation strategies: talent, proactive management, process optimization and automation, security by design, and adopting a service focused organization.
This role can be based in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay , WI and requires an in office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
* Design, implement, and manage Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions in alignment with Zero Trust Architecture (ZTA) principles.
* Define and enforce Zero Trust policies based on user identity, device posture, application context, and risk signals.
* Architect least-privileged access models ensuring users are granted access only to specific applications-not entire networks.
* Implement and optimize application segmentation and user-to-app access policies using ZPA.
* Continuously evaluate and improve trust evaluation mechanisms, including device compliance, user behaviour, and session context.
* Deploy and optimize SSL/TLS inspection, secure web gateway policies, CASB controls, and DLP frameworks within ZIA as part of Zero Trust data protection strategy.
* Monitor user experience and performance using ZDX and troubleshoot connectivity or latency issues.
* Collaborate with network, security, and vendor teams to ensure seamless and secure connectivity.
* Perform log analysis, incident response, and threat mitigation using Zscaler logs and SIEM tools.
* Ensure compliance with security standards and best practices.
* Stay updated with evolving Zero Trust frameworks and industry best practices.
* Document architecture, configurations, and operational procedures.
* Contribute to automation and standardization efforts (Ansible, Terraform, APIs).
* Identify ineffi...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:35
-
Your Job
The Sr.
Network Security Engineer (Zscaler Specialist) will be part of a global infrastructure organization responsible for designing, implementing, and delivering enterprise-grade secure access solution using cloud-delivered security, particularly Zscaler platform.
This role will be instrumental in designing, implementing, and managing secure access solutions that protect enterprise users, applications, and data in a modern, cloud & on-prem environment.
The engineer will work closely with architecture, security, operations, and vendors to ensure high-quality, scalable, and secure access.
Our Team
The KOCH Technologies Infrastructure team provides reliable, flexible, and secure connectivity solutions that enable business solutions and perpetual transformation.
We manage network and network security infrastructure, including wide area networking, local area networking, wireless, firewalls, datacenter networking, load balancing, endpoint security, and proxies.
We provide enterprise infrastructure monitoring for IT components across the enterprise.
We are currently focused on the following transformation strategies: talent, proactive management, process optimization and automation, security by design, and adopting a service focused organization.
This role can be based in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay , WI and requires an in office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
* Design, implement, and manage Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions in alignment with Zero Trust Architecture (ZTA) principles.
* Define and enforce Zero Trust policies based on user identity, device posture, application context, and risk signals.
* Architect least-privileged access models ensuring users are granted access only to specific applications-not entire networks.
* Implement and optimize application segmentation and user-to-app access policies using ZPA.
* Continuously evaluate and improve trust evaluation mechanisms, including device compliance, user behaviour, and session context.
* Deploy and optimize SSL/TLS inspection, secure web gateway policies, CASB controls, and DLP frameworks within ZIA as part of Zero Trust data protection strategy.
* Monitor user experience and performance using ZDX and troubleshoot connectivity or latency issues.
* Collaborate with network, security, and vendor teams to ensure seamless and secure connectivity.
* Perform log analysis, incident response, and threat mitigation using Zscaler logs and SIEM tools.
* Ensure compliance with security standards and best practices.
* Stay updated with evolving Zero Trust frameworks and industry best practices.
* Document architecture, configurations, and operational procedures.
* Contribute to automation and standardization efforts (Ansible, Terraform, APIs).
* Identify ineffi...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:34
-
Your Job
The Sr.
Network Security Engineer (Zscaler Specialist) will be part of a global infrastructure organization responsible for designing, implementing, and delivering enterprise-grade secure access solution using cloud-delivered security, particularly Zscaler platform.
This role will be instrumental in designing, implementing, and managing secure access solutions that protect enterprise users, applications, and data in a modern, cloud & on-prem environment.
The engineer will work closely with architecture, security, operations, and vendors to ensure high-quality, scalable, and secure access.
Our Team
The KOCH Technologies Infrastructure team provides reliable, flexible, and secure connectivity solutions that enable business solutions and perpetual transformation.
We manage network and network security infrastructure, including wide area networking, local area networking, wireless, firewalls, datacenter networking, load balancing, endpoint security, and proxies.
We provide enterprise infrastructure monitoring for IT components across the enterprise.
We are currently focused on the following transformation strategies: talent, proactive management, process optimization and automation, security by design, and adopting a service focused organization.
This role can be based in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay , WI and requires an in office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
* Design, implement, and manage Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions in alignment with Zero Trust Architecture (ZTA) principles.
* Define and enforce Zero Trust policies based on user identity, device posture, application context, and risk signals.
* Architect least-privileged access models ensuring users are granted access only to specific applications-not entire networks.
* Implement and optimize application segmentation and user-to-app access policies using ZPA.
* Continuously evaluate and improve trust evaluation mechanisms, including device compliance, user behaviour, and session context.
* Deploy and optimize SSL/TLS inspection, secure web gateway policies, CASB controls, and DLP frameworks within ZIA as part of Zero Trust data protection strategy.
* Monitor user experience and performance using ZDX and troubleshoot connectivity or latency issues.
* Collaborate with network, security, and vendor teams to ensure seamless and secure connectivity.
* Perform log analysis, incident response, and threat mitigation using Zscaler logs and SIEM tools.
* Ensure compliance with security standards and best practices.
* Stay updated with evolving Zero Trust frameworks and industry best practices.
* Document architecture, configurations, and operational procedures.
* Contribute to automation and standardization efforts (Ansible, Terraform, APIs).
* Identify ineffi...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:34
-
Your Job
Koch Technology is seeking a Delivery Lead to join the Data Management, Enablement and Transformation (D|MET) team, supporting the Tax Portfolio.
This role is ideal for a servant leader who is passionate about enabling teams, optimizing delivery, and driving meaningful outcomes through an agile mindset.
The Delivery Lead plays a pivotal role in enabling cross-functional teams by guiding delivery, reinforcing agile practices, and progressing toward full ownership of a product or delivery processes.
You will work closely with Product Owners, stakeholders, and teams to translate demand into executable plans, protect team focus, and ensure predictable, value-driven delivery in a fast-paced and dynamic environment.
Over time, this role will expand to fully owning a product or delivery process within the tax portfolio, acting as the delivery lead accountable for execution, outcomes, and continuous improvement.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Work closely with Product Manager, Product Owners and Business Transformation Teams to support multiple products and drive alignment on vision, priorities, and sprint goals across teams.
* Facilitate demand refinement to ensure clarity of scope, intent, outcomes, and dependencies.
* Manage a high delivery velocity team including facilitating multiple weekly production releases during critical periods.
* Balance priority and capacity to support realistic planning and sustainable delivery.
* Ensure sprint backlogs meet the "Definition of Ready", and teams are set up for success.
* Serve as the delivery leader accountable for sprint commitments.
* Proactively identify and remove impediments, risks, and dependencies to protect delivery outcomes.
* Protect team focus by managing scope changes and challenging priorities when needed.
* Build and sustain a collaborative, high trust team environment that supports accountability and performance.
* Optimize ceremonies, workflows, and meeting structures to maximize value delivery across the portfolio.
* Track, analyze, and communicate agile delivery metrics to drive transparency and improvement.
* Champion agile principles through coaching, retrospectives, and continuous improvemen...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:32
-
Your Job
Koch Technology is seeking a Delivery Lead to join the Data Management, Enablement and Transformation (D|MET) team, supporting the Tax Portfolio.
This role is ideal for a servant leader who is passionate about enabling teams, optimizing delivery, and driving meaningful outcomes through an agile mindset.
The Delivery Lead plays a pivotal role in enabling cross-functional teams by guiding delivery, reinforcing agile practices, and progressing toward full ownership of a product or delivery processes.
You will work closely with Product Owners, stakeholders, and teams to translate demand into executable plans, protect team focus, and ensure predictable, value-driven delivery in a fast-paced and dynamic environment.
Over time, this role will expand to fully owning a product or delivery process within the tax portfolio, acting as the delivery lead accountable for execution, outcomes, and continuous improvement.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Work closely with Product Manager, Product Owners and Business Transformation Teams to support multiple products and drive alignment on vision, priorities, and sprint goals across teams.
* Facilitate demand refinement to ensure clarity of scope, intent, outcomes, and dependencies.
* Manage a high delivery velocity team including facilitating multiple weekly production releases during critical periods.
* Balance priority and capacity to support realistic planning and sustainable delivery.
* Ensure sprint backlogs meet the "Definition of Ready", and teams are set up for success.
* Serve as the delivery leader accountable for sprint commitments.
* Proactively identify and remove impediments, risks, and dependencies to protect delivery outcomes.
* Protect team focus by managing scope changes and challenging priorities when needed.
* Build and sustain a collaborative, high trust team environment that supports accountability and performance.
* Optimize ceremonies, workflows, and meeting structures to maximize value delivery across the portfolio.
* Track, analyze, and communicate agile delivery metrics to drive transparency and improvement.
* Champion agile principles through coaching, retrospectives, and continuous improvemen...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:32
-
Your Job
Koch Technology is seeking a Delivery Lead to join the Data Management, Enablement and Transformation (D|MET) team, supporting the Tax Portfolio.
This role is ideal for a servant leader who is passionate about enabling teams, optimizing delivery, and driving meaningful outcomes through an agile mindset.
The Delivery Lead plays a pivotal role in enabling cross-functional teams by guiding delivery, reinforcing agile practices, and progressing toward full ownership of a product or delivery processes.
You will work closely with Product Owners, stakeholders, and teams to translate demand into executable plans, protect team focus, and ensure predictable, value-driven delivery in a fast-paced and dynamic environment.
Over time, this role will expand to fully owning a product or delivery process within the tax portfolio, acting as the delivery lead accountable for execution, outcomes, and continuous improvement.
Our Team
The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance.
This includes a diverse group with multiple teams focused on data platform technologies, specific data products and transformation with an emphasis on data security.
Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in office presence with flexibility
This role is not eligible for VISA sponsorship
What You Will Do
* Work closely with Product Manager, Product Owners and Business Transformation Teams to support multiple products and drive alignment on vision, priorities, and sprint goals across teams.
* Facilitate demand refinement to ensure clarity of scope, intent, outcomes, and dependencies.
* Manage a high delivery velocity team including facilitating multiple weekly production releases during critical periods.
* Balance priority and capacity to support realistic planning and sustainable delivery.
* Ensure sprint backlogs meet the "Definition of Ready", and teams are set up for success.
* Serve as the delivery leader accountable for sprint commitments.
* Proactively identify and remove impediments, risks, and dependencies to protect delivery outcomes.
* Protect team focus by managing scope changes and challenging priorities when needed.
* Build and sustain a collaborative, high trust team environment that supports accountability and performance.
* Optimize ceremonies, workflows, and meeting structures to maximize value delivery across the portfolio.
* Track, analyze, and communicate agile delivery metrics to drive transparency and improvement.
* Champion agile principles through coaching, retrospectives, and continuous improvemen...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:31
-
Enterprise Supply Chain Data Governance Manager
Job Description
You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.
You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.
You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.
In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
* Lead, develop, and coach a high‑performing team of Data Stewards, establishing clear objectives, feedback rhythms, and a culture of continuous learning.
* Set stewardship operating rhythms, including prioritization, sprint/PI cadences, OKRs, and performance metrics such as data quality and adoption.
* Own enterprise stewardship strategy and standards across supply chain domains, including glossary management, metadata, definitions, and reference/master data alignment.
* Oversee creation and maintenance of data quality rules, implementing automated controls to detect and prevent downstream issues.
* Ensure secure, compliant data access and communicate vendor updates, usage requirements, and contractual obligations.
* Partner with Digital Technology Solutions (DTS), Digital Product Management, and supply chain teams to translate business logic into governed, reusable data products and drive adoption.
* Advise product managers and data scientists on source suitability, business logic, and proper data usage; promote self‑service and training.
* Participate in governance forums, track adoption and value, and drive continuous improvement and automation of stewardship workflows.
* Manage change by communicating source and vendor updates, assessing downstream impacts, and keeping documentation and catalog entries current.
* Demonstrate leadership through vision‑setting, people development, cross‑functional influence, effective change management, sound decision‑making, and an inclusive, results‑oriented culture.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
To succeed in this role, you will need the following qualifications:
Required Qualifications
* Bachelor’s degree in Supply Chain, Engineering, Computer Science, Data, or related field.
* 8+ years of overall professional experience in Data
* 3+ years l...
....Read more...
Type: Permanent Location: Sao Paulo, BR-SP
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:17
-
Associate Director, Media Deployment and National / Retail Media Integration
Job Description
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role.
Neither are we.
Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.
Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.
In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
Reporting to the Director of North America Integration, the Associate Director of Media Deployment and National / Retail Media Integration will be responsible for assessing existing capabilities and preparing to integrate Kimberly-Clark’s North America’s Omnichannel business with Kenvue’s business while driving continued development of our retail media capabilities.
They will lead the integration of national media strategy with retail media for the combined company.
The Associate Director will partner closely with leaders across the North America Integration Management Office, Brand Management, Omnichannel Commerce, Sales, and Marketing.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
Job responsibilities include:
* National to Retail Media Integration:
* Evaluate existing National/Retail media capabilities across both Kimberly-Clark and Kenvue organizations with opportunity identification across:
* Media orchestration: Designing go-forward process to connect national media campaigns to retail media ecosystems
* Aligned planning: Developing the scalable joint frameworks and processes to align planning processes across Kimberly-Clark and Kenvue
* National Media to PDP click through: Assessing current state across both organizations and identifying opportunities to execute post-close
* Operating model:
* Evaluate and identify improvement opportunities to current operating model across the Marketing organization, with agency partners, and within the Digital Commerce organization
* Develop harmonized processes to run as one team in future state
* Perform Analyses to Identify Acceleration Opportunities:
* Lead analyses to identify opportunities to improve eCommerce growth through operating model enhancements and adjustments to national to retail tactics
* Assess past campaigns from both organizations to develop post-close playbook
* Build Organizational Capabilities: Lead capability build across Media Depl...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-30 07:59:14
-
Job Title: Warehouse Associate / Driver
Job Location: Dallas, TX
We have an exciting opportunity for a WAREHOUSE ASSOCIATE/DRIVER to join our team. Your efficiency and attention to detail will allow DHL to make businesses work by delivering cargo on time, every time.
This position will be based at our Dallas, TX location.
Key Responsibilities:
* Transportation of cargo shipments to/from the airport, area carriers, as well as direct customer pick-up and deliveries
* Transport shipments and materials to and from receiving area, staging area, or other area as designated
* Sort and place shipments and or materials on racks, shelves, or designated areas according to destination
* Build up and maximize airline containers and pallets; load / unload vehicles, vans, straight trucks and tractor trailers
* Enter data information into freight station inventory and warehouse management system using desktop computer and handheld scanner
* Perform pick and pack assembly on shipments as needed, and assemble shipments from storage area to prepare for export; mark and label shipments with identifying information; prepares bills of lading as needed
* Take weight and measurement of each shipment received, and prepare on-hand notice
* Drive forklift to transport shipments within warehouse and in and out of trucks; operate other warehouse equipment such as pallet jack and hand truck as needed
Skills / Requirements:
* Class B CDL required; Class A CDL preferred
* Hazmat endorsement strongly preferred, but not required
* High school diploma or general education degree (GED)
* Minimum 1 year related experience and/or training; or equivalent combination of education and experience
* Strong knowledge of warehouse operations, cargo handling including Forklift operations as well as other materials handling equipment is preferred
Pay Rate: $34.96/hr.
in accordance with the CBA
Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities.
We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 22...
....Read more...
Type: Contract Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-30 07:52:07
-
What makes DHL great? Our people.
We recognize that all employees individual contribution help make us the #1 Express Delivery and Logistics Company in the world.
At DHL Express, we are committed to fostering an environment that empowers every team member to make a meaningful impact.
Our corporate culture is built on personal commitment—to our business, to one another, and to the global communities we serve.
We are dedicated to being a great place to work.
In addition to competitive compensation packages, our employees benefit from a wide range of programs, services, and initiatives that support both their professional and personal well‑being.
Start your career with DHL today.
DHL Express currently has an opening for a National Security Coordinator in our Brampton, ON facility.
Reporting to the Senior Manager of Security, the successful candidate will play a key role in helping the company achieve its corporate goals and objectives.
Working within a National Control Room environment, the National Security Coordinator will be responsible for day‑to‑day support and administration of regulatory and corporate compliance programs across all Canadian locations.
The role will also assist in developing and implementing additional security support initiatives nationwide.
How I Will Contribute to the Success of DHL
* Proactively monitor and manage all company security systems, including intrusion detection, access control, and CCTV platforms.
* Conduct thorough investigations involving shipment‑related and non‑shipment incidents to protect company assets and ensure operational integrity.
* Support and uphold DHL Security Programs, standards, and policies across all applicable areas.
* Collaborate effectively with local, national, and international law enforcement and emergency services to maintain compliance and support joint investigations.
* Assist in optimizing fleet operations by leveraging data and insights from the company’s telematics systems and DHL fleet team.
* Continuously evaluate risks and recommend enhancements to existing security structures, processes, and prevention strategies.
* Monitor and support physical security practices at all DHL facilities across Canada to ensure consistent compliance and effectiveness.
* Participate in rotational on‑call responsibilities to provide timely support during security‑related events or emergencies.
* Deliver and support training initiatives and loss‑prevention awareness programs for DHL personnel.
* Perform remote facility compliance inspections and escalate concerns or irregularities as needed.
* Commit to travel of up to 15% annually to support operational and security objectives.
Do you have what it takes?
* Available to work irregular hours, including some weekends and holidays.
* Able to obtain CSIS “Reliability Status” security clearance.
* Post-secondary degree or diploma in Law and Secur...
....Read more...
Type: Permanent Location: Brampton, CA-ON
Salary / Rate: Not Specified
Posted: 2026-04-30 07:52:04
-
The Integrated Products Division (IPD) of Applied Research Associates, Inc.
(ARA) is seeking a Research Scientist / Engineer to join its Advanced Technology Team.
In this role, you will work with a team of multidisciplinary scientists and engineers to solve challenging technical issues, lead research and development initiatives, and write proposals to acquire new projects for the division.
IPD has 5 major focus areas: Robotics, Geotechnical Products, Sustainable Infrastructure and Security, Contract Engineering and Manufacturing, and Advanced Technology.
The Advanced Technology vertical focuses on developing new technologies for both commercial and DoW applications.
Technological successes from the team includes microrobotics technology development (Microrobotics - ARA), Pathfinder Team Awareness Kit Integration (Pathfinder: Advanced Intrusion Detection - ARA), and advanced payload capabilities for autonomous robotic vehicles (Switchback - ARA).
Do you enjoy solving complex problems? Would you enjoy working in a fast-paced multidisciplinary research environment that requires collaboration, as well as the ability to work independently? Are you interested in working for a company that values dedication in the workplace, inspires professional development, and appreciates the importance of creating an optimal work-life balance? If this sounds like your next job, we would like to talk with you about joining the Integrated Products Division (IPD) in ARA.
The anticipated salary for this position ranges from $87,000 to $97,000/year, depending on education and experience.
ARA also offers competitive benefits that address our employees’ needs now and in the future.
Learn more about each of our benefits at https://www.ara.com/benefits/.
What you’ll do as a Scientist/Engineer
*
+ You will work with a multi-disciplinary team of research scientists, engineers and technicians in tackling challenging technical tasks toward delivering solutions.
+ You will be responsible for developing hardware and software solutions to difficult challenges across IPD verticals.
+ You will develop experimental plans, define performance metrics, and carry out experiments individually or in a group.
+ You will travel to job sites to perform project work, interface with customers, and help promote ARA technology to clients.
+ You’ll pursue opportunities for both existing ARA technology and new technology conceived from the Advanced Technology Team – including proposal submissions for project and IR&Ds.
+ You will help lead internal research and development efforts and solve technical issues across IPD projects.
+ Your work will take you between office, laboratory, and shop manufacturing environments.
+ You will be responsible for generating data, writing detailed technical reports, and providing presentations to stakeholders.
* Requirements
+ MS degree in physics, scie...
....Read more...
Type: Permanent Location: Randolph, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-30 07:51:13
-
The Capabilities, Analysis and Development (CAD) division of Applied Research Associates, Inc.
(ARA) has an outstanding opportunity for a Journeyman Software Developer to support a multi‑disciplinary team delivering software across the DoD mission space.
The developer will work in Agile teams to scope requirements, implement front‑end and back‑end features, and support secure deployments to DoD environments.
Clear, organized documentation and collaboration with customers and stakeholders are essential.
The Journeyman Software Developer supports the design, development, and delivery of data analysis tools, collaboration systems, and visualizations that address real‑world operational needs and capability gaps for government customers.
Taking a leadership position within a team‑based Agile environment, the developer collaborates closely with government leads to refine requirements and acceptance criteria.
Responsibilities include implementing features using HTML, CSS, Angular, and Python, adapting shared components, and maintaining code in remote git repositories.
The developer participates in scoping relevant datasets and platforms, producing wireframes and mockups, iterating through development/testing cycles, and incorporating user feedback.
They support deployment of solutions to cloud, local, and edge environments and assist with preparing documentation, product updates, and backlog inputs.
This position is contingent upon ability to be upgraded to a TS/SCI clearance and award of a contract expected in January 2027.
Required Qualifications:
* Must be a US citizen.
* Active and current SECRET clearance or higher with ability to upgrade to a TS/SCI clearance.
* Bachelor’s degree in computer science/software engineering or similar with 5+ years’ experience, or a Master’s degree with 3+ years’ experience.
* Strong proficiency in one or more programming languages (Java, Python, Golang).
* Strong proficiency in Python and modern web languages (HTML/CSS/JavaScript) as well as common frameworks (Angular, Vue, React).
* Experience in developing software using AI-assisted development tools, including coding, debugging, and testing.
* Proficiency with cloud service offerings (AWS, Azure, GCE).
* Proficiency with containerized software deployments (Docker, Kubernetes, Helm).
* Proficiency with SharePoint site design, management, and development.
* Proficiency with Agile, git source control management, CI/CD processes.
* Ability to write clearly and produce documentation, user guides, software requirements, and training materials.
Desired Qualifications:
* Familiarity with modern SQL and NoSQL databases (Postgres, MySQL, Redis, MongoDB).
* Familiarity with Section 508 Compliance and associated testing.
* Experience leading Agile teams, prioritizing backlogs, managing work in progress, and continuous improvement
* Experience in project management, coordinating...
....Read more...
Type: Permanent Location: Fort Belvoir, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:49:11
-
Job Summary:
The Sr.
Delivery Manager – AI Strategy & Enablement will serve as the leader for AI transformation, responsible for defining and executing a unified AI strategy that accelerates innovation, ensures governance, and delivers measurable business outcomes.
This role will establish the operating model, frameworks, and infrastructure required to scale AI responsibly across Connected and Shared Services.
Acting as a strategic advisor and execution leader, the Group Manager will drive adoption, optimize delivery, and position the organization for the next phase of AI maturity.
Responsibilities
Essential Functions:
AI Strategy: Develop and own the AI vision, roadmap, and prioritization model aligned with business objectives and technology strategy.
Governance & Risk Management: Establish AI governance frameworks to ensure compliance, ethical use, and risk mitigation across all AI initiatives.
Operational Excellence: Implement AI/ML Ops practices for production-grade, scalable agentic workloads, reducing technical debt and accelerating delivery.
Enablement & Capability Building: Design and lead AI literacy programs, training, and enablement initiatives to upskill teams and foster a culture of innovation.
Cross-Functional Leadership: Partner with senior executives across Product, Technology, and Business units to align AI initiatives with enterprise priorities.
Efficiency & ROI: Drive reuse of AI agents, workflows, and automation to maximize return on investment and reduce operational costs.
Innovation Acceleration: Identify and prioritize high-value AI use cases that unlock new business models and competitive advantage.
Supervisory or Management Responsibility:
Leader Mindset: Serve as a catalyst for leadership growth by coaching emerging leaders, fostering adaptive thinking, and guiding individuals in shaping their development agendas to embrace greater complexity and enterprise impact.
Team Development & Accountability: Drive high-performing team culture by mentoring team members, removing organizational barriers, and leveraging resources to enhance delivery capacity.
Hold teams accountable for commitments while enabling collaboration and innovation.
Empowerment & Engagement: Promote a culture of empowerment where every team member is fully engaged, contributing meaningfully to strategic initiatives.
Ensure sustainable work practices that balance speed, quality, and employee well-being.
Talent Management: Provide full management responsibility for teams, including hiring, succession planning, leadership development, and performance accountability.
Build a pipeline of AI talent to support long-term organizational growth.
Budget Responsibility:
* Develops and manages budget
* Produces monthly forecasts
* Approves operational expenditures
* Determines variance of actual to forecast and takes action to correct/explain variances
* Plans capacity fluctuations based on roadmap of features
* Ensure ...
....Read more...
Type: Permanent Location: Hanover, US-MD
Salary / Rate: 169500
Posted: 2026-04-30 07:48:48
-
¿Qué hace que DHL sea una gran Compañía?
¡Nuestra gente y nuestra cultura, basadas en el respeto y los resultados!
DHL Compañía #1 en servicio de logística global está presente en más de 220 países, lo que la convierte en la empresa más internacional.
Con una fuerza laboral superior a 480,000 empleados, brindamos soluciones para un número casi infinito de necesidades logísticas.
DHL es parte del grupo postal alemán y líder mundial en logística, DHL Group abarca tres divisiones: DHL Express, DHL Global Forwarding y DHL Supply Chain.
Somos reconocidos como Global Top Employer en 6 regiones y 35 países, incluido México.
Nuestra división, DHL Global Forwarding está enfocada en proveer servicios logísticos de Importación y Exportación (Aérea, Marítima y Terrestre), incluyendo el servicio de Aduana.
Nuestro expertise abarca desde operaciones estandarizadas y soluciones multimodales de expedición, hasta proyectos industriales individualizados.
Tenemos una gran oportunidad para ti como Ocean Freight Specialist, ubicado en Guadalajara, Jalisco (Tlajomulco).
¿Cuál será tu objetivo principal en esta posición?
Actuar como punto de contacto para más de un cliente ofreciendo un servicio de calidad a través del proceso end to end para todos los embarques marítimos.
¿Qué harás en esta posición?
* Programación de envíos de exportación
* Status y proceso de carga y despacho.
* Generación de Carta Porte
* Seguimiento de Anexo 29
* Generación de Packing List.
* Generación de Facturas.
* Confirmaciones de ingreso a Terminal.
* Asegurar que el flujo operativo sea en tiempo y forma por el alto volumen.
¿Qué puedes aportar a la posición?
· Lic.
En Relaciones Comerciales, Internacional, Ing.
En Transporte o a fin
· Conocimientos del proceso de Importación y exportación marítima
· Experiencia entre 1 y 2 años en operaciones marítimas
· Inglés intermedio
¿Por qué deberías unirte a nuestro equipo?
Tendrás la oportunidad de trabajar en una empresa internacional con un entorno multicultural.
Podrás explorar nuestras oportunidades de capacitación y desarrollo y convertirte en un experto en Logística.
DHL es un empleador que ofrece igualdad de oportunidades.
Evaluamos a los postulantes sin distinción de raza, religión, sexo, preferencia sexual, discapacidad, entre otras características.
Para esta posición, DHL Global Forwarding solo empleará a aquellos que estén legalmente autorizados para trabajar en México.
Esta no es una posición para la cual se otorgará subsidio de reubicación o patrocinio de visa.
¿Interesado en participar?
Postúlate por este medio
CONNECTING PEOPLE IMPROVING LIVES
....Read more...
Type: Permanent Location: Guadalajara, MX-JAL
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:29
-
Título del Puesto: Auxiliar de Digitación
Ubicación: Vasto Logistic - Villa Nueva
DHL Global Forwarding (DGF) es el líder mundial en servicios de carga aérea y uno de los principales proveedores de servicios de carga marítima.
Las soluciones de logística de DGF abarcan toda la cadena de suministro, desde la fábrica hasta el taller.
Esto también incluye los servicios especiales relacionados con el transporte.
Somos los expertos en reenvío con alcance global y conocimiento local.
En DHL Global Forwarding, las PERSONAS son importantes y nos esforzamos todos los días para ser el Empleador Preferido.
Objetivos del puesto:
En DHL Global Forwarding, las PERSONAS son importantes y nos esforzamos todos los días para ser el Empleador Preferido.
Objetivos del puesto: Introducir y actualizar datos en el sistema de DHL y/o de los clientes basándose en la información suministrada de los diferentes procesos operativos y según los estándares de calidad definidos con cada uno de los clientes.
Responsabilidades:
* Realizar los cierres diarios de las transacciones en el sistema.
* Archivar la documentación diariamente.
* Generar Picking y/o Packing lists acorde a las órdenes o instrucciones de los clientes.
* Generar reportes según los requerimientos internos de DHL y/o establecidos con los clientes.
* Realizar métricas de los procesos de recepción, despacho, devoluciones e inventarios, según requerimientos de cada operación.
Requisitos:
* Graduado a nivel medio.
* 1 año de experiencia en puestos similares (digitación en bodega).
* Conocimiento en buenas prácticas de almacenamiento y documentación.
* Manejo intermedio de paquetes de Office.
* Disponibilidad para laborar en el área de Villa Nueva.
DHL Global Forwarding (DGF) es el líder mundial en servicios de carga aérea y uno de los principales proveedores de servicios de carga marítima.
Alrededor de 30.000 empleados trabajan para garantizar el transporte de todo tipo de envíos por vía aérea o marítima.
Las soluciones de logística de DGF abarcan toda la cadena de suministro, desde la fábrica hasta el taller.
También incluyen servicios especiales relacionados con el transporte.
Nuestro modelo de negocio es muy poco activo, ya que se basa en la intermediación de servicios de transporte entre clientes y transportistas.
Consolidamos envíos para lograr mayores volúmenes, comprar espacio de carga en mejores condiciones y optimizar la utilización de la red.
Nuestra presencia global significa que podemos ofrecer una variedad de opciones de rutas y satisfacer la creciente demanda de envíos multimodales de nuestros clientes.
Somos parte de DHL Group, el proveedor de logística líder en el mundo con operaciones en más de 220 países.
Visite nuestro sitio de carreras en la web en [1] https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding es un empleador que ofrece igualdad de oportun...
....Read more...
Type: Permanent Location: Guatemala City, GT-GU
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:28
-
Your Job
Flint Hills Resources (FHR) is seeking an Application Support Analyst.
In this fast-paced role, you will be responsible for supporting the compute infrastructure and software technology stacks that enable large-scale acquisition, transformation, and delivery of data critical to business operations.
You will contribute to the monitoring, lifecycle management, configuration, and incident response of a diverse technology environment, including on-premises servers and virtualization platforms, cloud-based systems, and internally developed ETL applications, helping to ensure the reliability, performance, and availability of production data pipelines and underlying infrastructure through proactive issue identification, root cause analysis, and continuous improvement of system stability and scalability.
Our Team
You will be part of a small, highly collaborative team with end-to-end ownership of the technology stack, offering a unique opportunity to build broad expertise across infrastructure, data pipelines, and application support.
The team combines an agile, close-knit dynamic with the resources and scale of a large enterprise, while maintaining direct exposure to business workflows and key stakeholders.
This environment fosters a strong connection between technology and business outcomes within an organization that views technology as a key driver of transformation and innovation.
What You Will Do
* Monitoring and Incident Response: Monitor for, and respond to, failure modes across diverse IT infrastructure and software platforms impacting the reliable delivery of data; Requires breadth of knowledge and critical thinking to fault isolate and resolve complex technical problems
* Performance Monitoring & Capacity Planning: Monitor and optimize system performance with tools like PRTG and Tanium; establish baselines and perform capacity planning for growth and resilience
* Infrastructure Lifecycle Management: Participate in lifecycle management responsibilities, including patching, inventory, configuration management and documentation
* Relationship Development: Develop and maintain relationships with key customers and stakeholders
Who You Are (Basic Qualifications)
* Experience supporting production applications and underlying IT infrastructure, including compute systems, virtualization platforms, and cloud environments
* Experience with incident management, performing root cause analysis, and maintaining system stability in a fast-paced, production support environment
* Working knowledge of operating systems (Windows and/or Linux) with the ability to troubleshoot application and system-level issues, along with a solid understanding of basic networking concepts
* Hands-on experience with system monitoring and observability tools (e.g., Splunk, Grafana, or similar), including alerting, log analysis, and performance tuning to ensure application availability and reliability
* Exposure to scripti...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:18
-
Your Job
Georgia-Pacific is now hiring a Quality Manager at our corrugated facility in Sheboygan, WI.
As a member of the plant leadership team, the Quality Manager is responsible formanaging quality and processeswhile partneringwith the operations, commercial teams, and customers to ensure we produce and deliver corrugated products that meet our customers' needs.
Our Team
The team at Sheboygan specializes in corrugator/ converting for box making, where they support the self -actualization of their employees.
This position provides opportunities for promotion both in Sheboygan as well as many other Georgia-Pacific and Koch facilities across the country.
Come join our team! To learn more about this facility and our Packaging division, please visit: www.gppackaging.com
What You Will Do
* Foster a culture of continuous improvement to improve process control, quality, yields, and reduce defects
* Lead quality process improvements within the facility
* Interface with internal and external customers to assure quality expectations are met
* Lead quality training initiatives for employees
* Champion Product Stewardship Food Safety process
* Facilitate team meetings to improve the quality process
* Manage Monthly Quality Report for Leadership Team
* Assure vendors are meeting our material specifications
* Track, monitor, and report to leadership and teams on quality performance
* Be part of the leadership team that drives safety performance within the facility
* Administer corporate computer systems involving plant floor data collection and customer complaints
* Manage all measuring equipment to ensure GP compliance
Who You Are (Basic Qualifications)
* Previous leadership experience managing quality and process improvements in a manufacturing, industrial, or military environment
* Previous Root Cause Analysis (RCA) and/or Cause Mapping experience
* Previous experience with managing and maintaining customer relations through written and verbal follow-up that includes email correspondence and video conferencing, as well as onsite visits
* Previous experience with quality management systems
* Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
What Will Put You Ahead
* Bachelor's Degree or higher in a STEM Discipline
* Statistical Process Control experience
* Lean/Six Sigma experience
* Previous experience working with BVP and KIWI information systems
* HAACP Certification
* Previous experience with Safe Quality Food (SQF) and /or Brand Reputation Compliance Global Standards (BRCGS)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The ac...
....Read more...
Type: Permanent Location: Sheboygan, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:14
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:11
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:09
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:08
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:08
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're seeking a seasoned support desk leader to mature and evolve the technical support operations that match the critical nature of the infrastructure we provide.
We are modernizing the customer experience to make it more intuitive, responsive, and capable of meeting ecosystem needs.
This role requires a professional and motivated individual who has run a support desk at scale, leads with a player-coach mentality, and understands how excellent B2B customer interactions can positively impact the success of an organization.
Working in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S.
carriers, leading messaging providers, and enterprise brands.
As we bring new products to market, this role will grow with us to deliver industry-changing solutions that have a positive impact on millions of people who use wireless everyday.
What You Will Do
* Evolve and systematize the support desk: Define and mature ticketing workflows, SLAs, triage protocols, and quality standards that reflect our commitment to operational excellence and zero-disruption service
* Lead and develop your team: Coach team members across all experience levels, build structured training programs, and foster a culture of continuous improvement
* Own ticket management: Ensure timely response, accurate routing, and efficient resolution of customer inquiries and technical issues related to Registry operations, API functionality, billing, and platform features
* Partner with Customer Experience: Work in close collaboration with the CX team to escalate complex issues, transition account-level concerns, and share customer insights that inform our customer-driven development approach
* Drive operational metrics: Track and improve key support KPIs including response time, resolution time, customer satisfaction, and first-contact resolution rates
* Enable customer success: Resolve barriers quickly and ensure our customers can operate efficiently on infrastructure they depend on
* Collaborate cross-functionally: Work with Engineering and Product teams to resolve technical issues, surface patterns, and feed customer intelligence back into platform development
* Build for scale: Partner with our Technical Writer to develop self-service resources and documentation that reduce ticket volume and improve customer outcomes
W...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:07
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:06
-
Your Job
GCH Technologies operates the U.S.
Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
The system underpins billions of messages annually, including two-factor authentication and emergency alerts that most people rely on without knowing the infrastructure exists.
GCH launched the modernized Short Code Registry in January 2026 and continues to innovate across an expanding product portfolio.
Our Team
We're hiring a hands-on technical writer to build our customer-facing knowledge base from the ground up, then grow it into a full content engine that drives adoption, reduces support load, and showcases what's possible on our platform.
This is a build-then-scale role.
In the first six months you'll transform scattered documentation into a structured Zendesk knowledge base.
From there you'll expand into enablement programs, release communications, customer education, and in-app content, all informed by analytics showing exactly where users need help.
What You Will Do
Months 1-6: Build the Foundation
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
Months 6+: Scale and Deepen
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides - tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Who You Are (Basic Qualifications)
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
What Will Put You Ahead
* Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
* Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
* Backgr...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-30 07:46:06
