D365 Solutions Architect

We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-four stores, across the United States.

We are committed to serving our customers with quality experience and jewelry that will be treasured for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality, and history.

Its meaning only grows with time.

We do not sell to a customer just once; we want to be their jeweler for life!

We are seeking a visionary Salesforce Solution Architect to lead our digital transformation and elevate our customer engagement across all channels.

Position Overview:

As a Salesforce Solution Architect, you will be at the forefront of designing and implementing a unified Salesforce ecosystem that supports our luxury retail operations.

You’ll architect solutions across Sales Cloud, Commerce Cloud, Field Service Lightning, and proximity-based in-store technologies, ensuring a seamless and personalized experience for our clientele.

Key Responsibilities

Strategic Architecture & Design


* Architect end-to-end Salesforce solutions across multiple clouds with future expansion into Marketing Cloud.


* Design integration strategies with POS, inventory, and e-commerce systems.


* Establish Salesforce as the single source of truth for customer data.


* Develop technical roadmaps aligned with business goals and omnichannel strategies.

Implementation & Development


* Lead implementation efforts and coordinate with offshore teams.


* Enhance clienteling solutions for in-store experiences.


* Architect customer data models for high-value transactions and unified customer views.

Technical Leadership


* Provide mentorship and technical guidance to development teams.


* Define best practices for Salesforce development and governance.


* Lead technical reviews and drive adoption of new Salesforce features.

Business Partnership


* Collaborate with stakeholders across sales, marketing, customer service, and retail operations.


* Support vendor evaluations and third-party integrations.


* Drive change management and user adoption initiatives.

Qualifications and Skills

Required Qualifications


* Certifications: Salesforce Certified Technical Architect or Application Architect; plus Sales Cloud, Commerce Cloud, and Field Service Lightning certifications.


* Experience: 7+ years in technology, 5+ years in Salesforce architecture; 5+ years in retail technology (luxury preferred).


* Skills: Apex, LWC, Visualforce, REST/SOAP APIs, Boomi, data modeling, MDM.


* Education: Bachelor’s in Computer Science, Information Systems, or related field.

Preferred Qualifications


* Advanced Salesforce certifications (CTA, Marketing Cloud, Analytics Cloud).


* Integration architecture certifications (Boomi, MuleSoft).


* Experience in luxury retail, jewelry, or high-end consumer products....