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Sr Operations Consultant- Remote - ID # 2409 - Lisa Flett
Remote
Altera is committed to the growth and development of our associates.
Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.) If you'd prefer, reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application.
Role Overview
The ServiceNow Process Owner is responsible for the design, implementation, governance, and continual improvement of Service Catalog Management, Service Request Management and Service Level Management business processes, with a focus on aligning them to ITIL best practices and organizational goals.
They ensure processes are fit for purpose, clearly documented, consistently executed, and continually optimized.
This role requires collaboration with cross-functional stakeholders to drive operational efficiency and enhance customer and employee experiences.
Key Responsibilities
Process Design, Documentation & Implementation
* Define the process mission, vision, goals, KPIs, and success metrics.
* Design, document, and maintain process flows, standard operating procedures (SOPs), work instructions, and related artifacts aligned with ITIL frameworks.
* Lead process implementation and ensure adherence to organizational standards and compliance requirements.
Performance Monitoring & Continuous Improvement
* Analyze process and product performance data to identify trends and areas for improvement.
* Monitor KPIs and evaluate the effectiveness of implemented processes.
* Identify bottlenecks and inefficiencies; propose and implement optimizations.
* Drive innovation, automation, and ongoing process enhancements.
Governance & Accountability
* Act as the single point of accountability for the process.
* Ensure proper change management, including documentation, communication, and minimal disruption to service.
* Provide formal process testing and user acceptance testing (UAT) sign-off.
* Ensure consistent execution across the organization.
Stakeholder Engagement & Collaboration
* Partner with platform owners, demand managers, development teams, and support functions to prioritize backlog items and resolve cross-functional issues.
* Participate in requirements gathering and decision-making discussions.
* Promote a culture of ownership, accountability, and process excellence.
User Experience & Product Ownership
* Define product vision and roadmap.
* Determine necessary features, functionality, and user experience criteria.
* Convey product/process value and position it effectively.
* Review stories for completeness and clear acceptance criteria.
Trai...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 447204
Posted: 2026-01-13 07:49:14
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Total Experience: - 3-5 Years
Mandatory Skill:-
* Total 3-5 years of corporate experience
* Hands on with inbuilt financial tracking tools
* Good analytical skills
* Excellent communication skills
* Able to deal with US Team for sourcing and procurement
* Really good experienced transactional procurement background.
* Minimum 2 Years of experience in requisition & PO processing, supplier management, including preparing scorecards, reviewing contract, ISO & relevant documents, understanding risk assessments, etc.
* Knowledge of use AI tools & application will be advantageous.
* Having some experience helping with supplier diversity for US based teams would be good too.
* Should be flexible with working in shifts
Responsibilities
* Reviews and analyzes purchase requisitions
* Analyzing quotations
* Coordinates Purchasing activities with all departments to acquire inventory in a cost-effective and timely manner
* Processes Purchase requisitions, purchase change orders and requests for quotes for suppliers
* Interacts closely with vendors and suppliers to resolve all issues
* Develops and investigates supply sources, issue requests for quotations, proposals or bids for those items not covered by an existing purchase arrangement
* Supplier Management projects as needed
Education: -
* Bachelor's degree or equivalent will Help
* Diploma or any certificate course in computer basic
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Type: Permanent Location: Gujrat, IN-GJ
Salary / Rate: 320000
Posted: 2026-01-13 07:49:09
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At Altera Cloud, we help healthcare organizations modernize, scale, and secure their critical systems in the cloud.
As a Cloud Sales Engineer, you’ll play a key role in deepening relationships with our clients — helping them expand and optimize their Azure and AWS environments to drive real-world impact in patient care and operational performance.
You’ll work at the intersection of technology and strategy, collaborating with solution architects, sales teams, and service leaders to design and position high-value cloud solutions.
This is a pre-sales role, focused on discovery, solution shaping, and proposal development — not hands-on implementation.
What You’ll Do
* Drive Growth: Identify opportunities to enhance existing client environments with new cloud capabilities, services, or optimizations.
* Shape Solutions: Translate client goals into high-level Azure and AWS architectures that are scalable, secure, and cost-effective.
* Support Sales: Partner with account teams to create proposals, technical estimates, and statements of work for new or add-on solutions.
* Engage Clients: Lead technical discussions and present solution recommendations to technical and business stakeholders.
* Discover Needs: Conduct structured discovery sessions to understand client environments, challenges, and desired outcomes.
* Collaborate: Work closely with architects and operations teams to ensure a smooth handoff from design to delivery.
* Stay Current: Keep up with the latest Azure and AWS innovations, pricing models, and best practices to bring fresh insights to clients.
What You Bring
* Strong understanding of Microsoft Azure and Amazon Web Services (AWS) platforms, services, and solution patterns.
* Experience in cloud pre-sales, solution engineering, or technical account support (typically 3–6 years of total IT experience).
* Proven ability to communicate technical concepts clearly to both technical and non-technical audiences.
* Working knowledge of security, governance, and cost optimization principles.
* Strong problem-solving skills and a consultative mindset focused on customer outcomes.
* A passion for learning, collaboration, and helping clients realize the full potential of the cloud.
Education
* Bachelor’s degree in Computer Science, Information Technology, or Engineering, or equivalent professional experience.
Certifications
Required (one or more):
* Azure Administrator Associate or Azure Solutions Architect Associate
* AWS Solutions Architect – Associate
* (Azure or AWS Fundamentals certifications are a plus for candidates newer to cloud pre-sales.)
Preferred:
* FinOps Certified Practitioner (cost/value optimization)
* HashiCorp Certified: Terraform Associate (for IaC familiarity)
* AWS or Azure Security Certification (for regulated or healthcare workloads)
Why Join Altera Cloud
* Be part of a team he...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 679502
Posted: 2026-01-13 07:49:08
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Responsibilities
* Develop and deliver advanced data reporting and analytics solutions to support operational decision-making.
* Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability.
* Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices.
* Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics.
* Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI.
* Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities.
* Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making.
* Document processes, share knowledge, and mentor team members to raise the overall capability of the team.
* Ensure deliverables meet quality standards and align with business objectives.
* Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders.
* Actively contribute ideas for automation, innovation, and process improvement.
Qualifications
* Minimum 7 years of professional experience in analytics, operations consulting, or related roles.
* Proven expertise in Power BI (DAX, Power Query, data modeling).
* Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions.
* Proficiency in Python for data manipulation, automation, and API integration.
* Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage.
* Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI.
* Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools.
* Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
* Excellent communication skills, both written and verbal.
* Strong collaboration and stakeholder management skills.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 547985.6
Posted: 2026-01-13 07:49:06
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Job Title: Associate System Engineer
🕒 Work Type: Full-time | Rotational Shifts
📅 Experience: 1–2 Years
📝 Job Summary
We are seeking a motivated and detail-oriented Associate System Engineer with 1–2 years of hands-on experience in Windows Administration and Cloud technologies, especially Microsoft Azure.
The ideal candidate will possess strong analytical and troubleshooting skills and be comfortable working in a dynamic 24/7 support environment.
🛠️ Key Responsibilities
Provide system administration and support for Windows-based environments
Monitor, maintain, and troubleshoot infrastructure and cloud services (Azure)
Perform routine system checks, updates, and patch management
Respond to incidents, service requests, and escalations in a timely manner
Collaborate with cross-functional teams to resolve technical issues
Document procedures, configurations, and resolutions for knowledge sharing
Participate in on-call rotations and shift-based support schedules
🎯 Required Skills & Qualifications
1–2 years of experience in Windows Server Administration
Hands-on experience with Microsoft Azure (VMs, storage, networking, etc.)
Strong analytical and problem-solving abilities
Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira)
Excellent communication and interpersonal skills
Willingness to work in a 24/7 rotational shift environment
➕ Preferred Skills
Basic scripting knowledge (PowerShell, Bash)
Exposure to ticketing and monitoring tools (e.g., ServiceNow, Azure Monitor)
Understanding of virtualization technologies (Hyper-V, VMware)XXX
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 237535.2
Posted: 2026-01-13 07:49:05
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Roles and Responsibilities
* Windows Server Administration
* Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022).
* Manage server roles such as DNS, DHCP, File Services, and Print Services.
* Perform regular patching, upgrades, and system performance monitoring.
* Troubleshoot and resolve server-related issues to ensure minimal downtime.
* Implement and maintain backup, disaster recovery, and failover solutions.
* Monitor server health using tools like Microsoft System Center or other monitoring solutions.
* Active Directory Management
* Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts.
* Implement Group Policy Objects (GPOs) to enforce security and administrative standards.
* Ensure the security of AD by configuring account policies, auditing, and monitoring.
* Manage user accounts, groups, and permissions in AD.
* Plan and execute AD migrations, upgrades, and restructuring.
* Integrate and manage Azure Active Directory and hybrid environments.
* Security and Compliance
* Apply best practices for securing Windows Servers and AD environments.
* Implement and manage role-based access control (RBAC).
* Monitor and respond to security incidents and vulnerabilities.
* Ensure compliance with organizational policies and regulatory requirements.
* Conduct regular audits of server and AD configurations.
* Documentation and Reporting
* Maintain accurate documentation for server configurations, AD structures, and processes.
* Provide regular reports on system performance, incidents, and compliance metrics.
* Develop and update runbooks, guides, and SOPs for server and AD operations.
* Leadership and Collaboration
* Assist in planning and executing IT infrastructure projects.
* Provide technical guidance and training to junior administrators.
* Collaborate with cross-functional teams to achieve business goals.
Qualifications and Skills
Required Skills
* Total 1-2 year of experience
* Must be willing to work in any shifts
* Proven experience in managing Windows Server environments (2012 and above).
* Expertise in Active Directory management and troubleshooting.
* Proficiency with PowerShell for automation and scripting.
* Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
* Experience with security frameworks (e.g., MFA, PKI, and identity management).
* Familiarity with virtualization technologies such as Hyper-V or VMware.
* Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups.
Preferred Skills
* Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent.
* Knowledge of ITIL practices for incident and change management.
* Experience with Microsoft System Center (SCCM, SCOM).
* Understanding of DevOps pri...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 237535.2
Posted: 2026-01-13 07:49:03
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JOB SUMMARY
Management of technical functions for Managed Services Business Unit
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES
* The Senior Manager of Technical Services is responsible for leading and managing the technical services team to ensure the delivery of high-quality support, maintenance, and technical solutions for customers and internal stakeholders.
This role involves strategic planning, operational oversight, and collaboration with cross-functional teams to drive efficiency, customer satisfaction, and continuous improvement in technical service operations.
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* Key Responsibilities
* Leadership & Team Management
* Oversee and mentor technical service managers and staff, fostering a culture of accountability, collaboration, and professional growth.
* Develop staffing plans, performance goals, and training programs to ensure team readiness and capability.
* Service Delivery & Operations
* Ensure timely and effective resolution of technical issues, escalations, and service requests.
* Implement best practices for troubleshooting, preventive maintenance, and technical support.
* Monitor service metrics and KPIs to maintain high standards of quality and efficiency.
* Strategic Planning & Process Improvement
* Develop and execute strategies to enhance technical service offerings and customer experience.
* Identify opportunities for automation, cost reduction, and process optimization.
* Collaborate with engineering, product development, and sales teams to align technical services with business objectives.
* Customer & Stakeholder Engagement
* Serve as a senior point of contact for critical customer issues and escalations.
* Build strong relationships with key clients and internal stakeholders to ensure satisfaction and trust.
* Compliance & Documentation
* Ensure adherence to industry standards, safety regulations, and company policies.
* Maintain accurate documentation of service procedures, technical reports, and compliance records.
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* Qualifications
* Bachelor’s degree preferred but not required.
* 8+ years of experience in technical services or support roles, with at least 4 years in a leadership capacity.
* Strong knowledge of technical systems, troubleshooting methodologies, and service management frameworks (ITIL preferred).
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage resources, and complex projects effectively.
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* Preferred Skills
* Experience with service management tools.
* Familiarity with emerging technologies and industry trends.
* Proven track record of driving operational excellence and customer satisfaction
Education
Education Level
Education Details
Required/Preferred
Bachelor's Degree
and/or relevant business experience
Preferred but not required
Work Exp...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 1316450.8
Posted: 2026-01-13 07:48:51
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Altera, a member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
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*Associate Service Delivery Manager
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Remote U.S.-based Role
ABOUT THE ROLE
Altera Digital Health is seeking a motivated Associate Service Delivery Manager to join our team.
In this role, you will help strengthen relationships with healthcare organizations, serving as a trusted partner and primary point of contact for clients using our hosted solutions.
Your work will directly support the reliability and performance of systems that clinicians depend on for patient care.
Healthcare environments demand uncompromising system availability and security.
You will assist in delivering hosting services that meet contractual and regulatory requirements, support service level agreements, and help implement corrective actions when needed.
At Altera, we believe in building trust-based partnerships that improve clinical workflows and outcomes.
You will contribute to these long-term relationships through proactive communication and by understanding the unique challenges healthcare providers face.
Your role also includes supporting process improvements that enhance patient safety, operational efficiency, and compliance with healthcare standards.
YOUR RESPONSIBILITIES
Client Relationship & Communication
* Assist in managing technology relationships with healthcare clients, including daily communications, weekly status meetings, and executive reporting on KPIs/SLAs.
* Serve as a point of contact for hosting issues impacting clinical operations, ensuring timely escalation and resolution.
* Help build and maintain strong relationships with healthcare executives and IT leaders.
* Develop strategic insights to demonstrate understanding of client needs and regulatory priorities.
Technical & Operational Management
* Support internal workstreams for healthcare clients, including system decommissions, right-sizing, security, and compliance best practices.
* Assist in managing environmental change control for client awareness and acceptance, ensuring minimal disruption to patient care.
* Use performance monitoring tools to proactively identify and resolve issues with guidance.
* Ensure project deliverables, operational readiness, and uptime commitments are met.
* Document client processes and procedures to support continuity and compliance.
Strategic Growth & Patient-Centric Outcomes
* Develop and maintain a deep understanding of how our services can optimize clinical...
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: 60939
Posted: 2026-01-13 07:48:30
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Job Title: Expert Systems Engineer – Network Engineer
HM- Ashish Pawar
Position Summary:
We are seeking a highly skilled Expert Network Engineer with strong Azure networking expertise to join our dynamic team.
The ideal candidate will design, implement, and maintain secure, scalable, and highly available network infrastructures across both on-premises and Azure cloud environments.
In this role, you’ll mentor a technical team of engineers, troubleshoot complex issues, optimize network performance, and ensure security and compliance across hybrid architectures.
If you’re passionate about network reliability, cloud integration, and data protection, we’d love to meet you!
Key Responsibilities:
* Design, configure, and maintain network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS) across on-prem and Azure environments.
* Implement and manage Azure networking components — including Azure Virtual Networks (vNETs), VPN Gateways, ExpressRoute, Azure Firewall, Application Gateway, and Network Security Groups (NSGs).
* Perform network maintenance, monitoring, and optimization to ensure high availability and performance.
* Configure and troubleshoot routing protocols (BGP, OSPF) across hybrid environments.
* Manage and troubleshoot IPSec VPN tunnels between on-prem and Azure.
* Implement and enforce network security policies and manage firewall configurations (Cisco ASA, Palo Alto, Azure Firewall, etc.).
* Monitor and analyze Azure Network Watcher, flow logs, and diagnostics for proactive issue detection.
* Provide Level-2/3 support, perform failover testing, and execute root cause analysis (RCA) for incidents.
* Develop and maintain network automation scripts (Python, PowerShell, or Terraform) for configuration consistency and efficiency.
* Work within established change management and configuration standards.
* Select and implement security tools, policies, and procedures to strengthen network protection.
* Collaborate with Cloud, Security, and Infrastructure teams for integrated design and incident resolution.
Requirements:
* Proven experience as a Network Engineer with strong focus on Azure network design, implementation, and troubleshooting.
* Hands-on experience with:
+ Azure networking (vNETs, ExpressRoute, VPN Gateway, Route Server, Application Gateway, NSG, Azure Firewall)
+ Routing protocols (BGP, OSPF) and communication protocols (TCP/IP, QoS, HSRP)
+ Firewalls (Cisco ASA, Palo Alto, or similar)
+ IPSec VPNs and hybrid connectivity setups
* Strong troubleshooting and analytical skills in resolving complex network issues.
* Familiarity with scripting/automation tools (Python, PowerShell, or Perl) for operational efficiency.
* Excellent communication, documentation, and mentoring skills.
* Ability to work in a 24x7 rotational support model.
Qualifications:...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 642600
Posted: 2026-01-13 07:48:21
