-
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
* Participates in weekly interdepartmental meetings with the Director of US Operations to review project status, discuss issues and future needs.
* Manages the assigned IT staff including planning, appointing, directing and evaluating work in this area.
* Participates in interviews and provides recommendations for hiring staff to meet corporate requirements.
* Performs annual evaluations for assigned IT staff.
Project Management
* Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:
* RDP connections
* Printers and other peripherals
* Payroll integration
* Connections to multiple sites for larger dealership groups
* Capitalizing on already established methods, develops a stream-lined process to install Smart Client.
* Works with Director of US operations to identify strategic groups, geographic areas where customers are concentrated, and dealerships that are close to PBS office locations that can be targeted.
* Works with the marketing department on a campaign to educate the customers about the migration
* Also communicates with customers to schedule installs and address any concerns.
* Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.
* Conduct internal pre-install and post install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs.
Record Keeping & Misc.
Responsibilities
* Build a dashboard and identify KPI’s that will show progress
* Seeks to gain a better understanding of our products through continued training, review of manuals, etc.
* Mentor and guide more junior technical resources.
* Other work-related duties as assigned by management.
Qualifications
* Computer degree and 2+ years industry experience required.
* Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers, and peripherals.
...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-12-31 07:09:21
-
Commercial Lines Customer Service Representative (CSR)
Location: In-office Glenwood Springs, CO
Classification: Non-Exempt Hourly
Reports to: Director of Operations
Full job description
Since 1911 Glenwood insurance has provided our clients with peace of mind.
We are growing and seeking a full time Commercial Lines Insurance Customer Service Representative.
This position requires a high level of prioritization and organizational skills, as well as exceptional interpersonal skills.
* Our talent acquisition team will be quick to respond in this process and if this proves to be the right match, you can expect a fast response via Indeed messages to schedule a brief phone interview.
* We provide a competitive compensation plan, continued career development/training, leader and peer driven support, performance-based incentives, and a locally focused culture rich environment.
* The next generation of talent is extremely important, and this is a team that focuses on their core values of respect, integrity, service, excellence and empathy
Responsibilities
* Serve as the point of contact for all client requests
* Perform general insurance tasks such as auto ID cards, endorsements, and evidence of property insurance
* Assist in completing new and renewal applications and correspondence
* Review and assess coverage needs of existing clients at renewal or other times of change
* Follow workflows and maintain data integrity in agency management system
Competencies
* Technical Capability
* Time Management
* Organizational Skills
* Communication Proficiency
* Teamwork
* Ethical Conduct
* Self-Motivated
License
* A valid P&C Insurance License in the state of CO or the ability to obtain one within 45 days of hire (required).
We offer employees great benefits, competitive salaries, and a family-focused work culture.
This position is an opportunity for your strengths and experience to shine.
If this position is a fit for you, and you would like to be part of a dedicated and innovative group of people, please apply.
Job Type: This is an in office, full-time position and hours of work and days are Monday through Friday, 8:00 AM to 5:00 PM.
Full time- Permanent
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Paid time off
* Vision insurance
* 11 paid holidays per year
* Paid volunteer days & more!
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
In compliance with Colorado and Montana state laws, we provide reasonable accommodations for applicants with disabilities.
Education:
* High school or equivalent (Required)
License/Certification:
* Property & Casualty Insurance License in the state of CO (Preferred) or ability to obtain within 45 days of hire
Additional Information
This job description is not a comprehensive list of d...
....Read more...
Type: Permanent Location: Glenwood Springs, US-CO
Salary / Rate: 19.75
Posted: 2024-12-28 07:04:06
-
The Customer Care Specialist serves as a key point of contact for both internal and external customers, ensuring a seamless experience and overseeing global supply chain initiatives.
This role involves close collaboration with the parent company and affiliates across more than five countries.
Primary responsibilities include courteously and efficiently answering customer inquiries, processing orders with impeccable accuracy, identifying business needs, and aligning with client expectations.
The Specialist ensures consistent follow-up and maintenance of export and domestic customer relationships, handling requests received through phone or email.
Effective communication with all departments is essential to coordinate timely order releases, accurate pricing, shipping requirements, and special requests.
In addition, the Specialist will create and present monthly sales and marketing S&OP (Sales and Operations Planning) reports to key Dunlop Motorcycle Tires (DMT) stakeholders and act as a liaison between DMT and the Finance Team for trade management reporting.
Essential Job Functions
* Advisory sales support
* Monthly customer collaboration
* Report generation and presentation
* Process orders and returns
* Manage credits and debits
* Oversee container direct programs
* Forecasting and demand planning
* Develop and apply in-depth product knowledge
This role requires strong analytical skills, excellent communication, and the ability to manage complex global customer interactions with precision and professionalism.
Work Experience:
* Minimum of three (3) years of sales experience, with at least five (5) years in call center sales, including relevant training.
* Demonstrated success in meeting and exceeding sales targets with proven sales proficiency.
* Must be detail-oriented, self-motivated, and results-driven.
Education and Training:
* High school diploma or equivalent (GED) required; a bachelor’s degree in a related field is preferred.
* Equivalent combinations of education and experience that enable the successful performance of the job’s essential duties will also be considered.
Skills and Proficiencies:
* Proficient in MS Office applications, including Word, Excel, and Outlook.
* Skilled in 10-key by touch with basic math and accounting abilities, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
* Excellent communication and customer service skills.
* Knowledge of SRNA products or website navigation is a plus.
* Capable of managing a high volume of inbound customer calls effectively.
Physical Demands:
* Ability to sit, stand, move, and use fingers for extended periods of time.
* May involve walking on level surfaces, reaching above shoulder height, and below the waist.
* Occasionally required to lift up to 25 pounds, such as files or computer printouts.
Work Environment:
* Primarily an office setting with controlled, mild temperatures.
* Periodic exposure to warehouse areas, requiring the use of personal protective equipment, such as goggles and boots.
...
....Read more...
Type: Permanent Location: Rancho Cucamonga, US-CA
Salary / Rate: 27.79
Posted: 2024-12-25 06:56:46
-
The Customer Service Representative is responsible for delivering exceptional customer service by answering calls promptly and courteously, efficiently processing orders, and addressing inquiries with professionalism and urgency.
This role involves handling both internal and external requests received via email or mail, ensuring timely and accurate responses in writing or over the phone.
Key responsibilities include collaborating with internal departments to ensure timely order releases, resolving pricing or shipping requirements, and addressing special customer needs.
The role also involves processing credits or debits for invoice discrepancies, managing returns due to miss-shipments, and communicating critical information about product availability, features, benefits, warranties, sizing/fitment, and application.
Additionally, the representative is tasked with maintaining a reference guide with up-to-date customer account information, training backup personnel, and acquiring expertise on the SRNA website to assist customers effectively.
Regularly generating reports and contributing to proactive selling efforts are also essential aspects of the role.
Essential Job Functions:
* Process orders
* Answer customer calls
* Generate routine and specialized reports
* Communicate with internal departments and customers
* Handle returns and process credits/debits
* Maintain accurate customer account information
* Engage in proactive selling
* Navigate and utilize the SRNA website for customer support
* Develop and apply product knowledge
* Perform administrative duties
This role requires attention to detail, strong communication skills, and a commitment to providing exceptional service.
Work Experience:
* Minimum of three (3) years of experience and/or training in call center inbound operations.
* Must be detail-oriented and self-motivated, with the ability to work independently and efficiently.
Education and Training:
* High school diploma or equivalent (GED) required; a bachelor’s degree in a related field is preferred.
* A combination of education and experience may be considered, provided it enables the candidate to perform the essential duties successfully.
Skills and Proficiencies:
* Proficient in MS Office applications, including Word, Excel, and Outlook.
* Skilled in 10-key by touch and possess basic math and accounting abilities, including proficiency in adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
* Exceptional communication and customer service skills.
* Familiarity with SRNA products and website navigation is an advantage.
* Capable of managing high-volume inbound customer calls effectively.
Physical Demands:
* Ability to sit, stand, move, and use fingers for extended periods of time.
* May involve walking on level surfaces, reaching above shoulder height and below the waist, and occasionally lifting up to 25 pounds for files and computer printouts.
Work Environment:
* Primarily an office setting with controlled, mild temperatures.
* Occasional exposure to warehouse areas where personal protective equipment, such as goggles and boots, may be required.
Additional Information:
* The physical demands and work environment described are representative of those required to perform the essential functions of the role successfully.
* Reasonable accommodations may be made to enable individuals with disabilities to fulfill these responsibilities.
* Duties, responsibilities, and activities may change or be assigned at any time, with or without notice.
...
....Read more...
Type: Permanent Location: Rancho Cucamonga, US-CA
Salary / Rate: 25.13
Posted: 2024-12-25 06:56:44
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary, Alberta office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO department
...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-12-21 07:25:08
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO department
...
....Read more...
Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-12-21 07:25:07
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Sales Software Trainer (DTO Bilingual Trainer - Accounting) French/English you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issue...
....Read more...
Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-12-21 07:25:01
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of the Ottawa/Gatineau area and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a...
....Read more...
Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-12-21 07:24:58
-
Your Job
Georgia-Pacific is currently seeking a Customer Service Manager for our corrugated packaging division in Albion, MI.
The Customer Service Manager (CSM) will be responsible for leading and providing direction to a team of Customer Service professionals that support the Albion sheet feeder location.
The CSM is responsible for the optimization of the order fulfillment processes by functioning as a liaison between customers, sales, customer service, operations, and logistics partners, thereby ensuring our customers' satisfaction.
The CSM is a key member of the Albion leadership team and interacts with cross-functional groups to enhance our customers' experience and achieve business goals.
This position reports to the Area General Manger.
Location: The person in this position is expected to work primarily onsite at the facility.
Potential of up to 10% travel for customer visits.
Our Team
Our Albion team is dedicated as the preferred corrugated sheet supplier in the Michigan market by providing a superior customer experience.
Our customers will choose us because of our service performance, product quality, innovation, sustainability solutions, and value-added services.
The Customer Service Manager's role is critical to our success as a team to provide the highest level of customer experience to GP customers.
What You Will Do
* Provide strategy and direction to the customer service team regarding best practices and establish clear expectations for order management, customer communication, and other team responsibilities.
Ensure you and your team are connected to the business vision
* Drive ownership and accountability, throughout the team, to perform activities aligned with best practice guidelines.
* Identify methods to hold the team accountable to KPIs and deliver timely feedback on exceptions
* Provide ongoing coaching and feedback to help each employee recognize their individual strengths and opportunities, so they can contribute and succeed
* Direct and coordinate daily processes with sales, production, shipping, and other support capabilities to ensure customer needs are being met in the most effective, optimal way
* Apply critical thinking skills and make clear decisions in a fast-paced environment
* Utilize available technology solutions, data tools, and spreadsheets to make fact-based decisions and communicate information that leads to profitable actions.
* Communicate promptly and proactively with customers, customer service team, and across all functional areas
* Focus on an improved customer experience that exceeds customer expectations
* Continuously evaluate customer service processes and procedures and improve where appropriate
* Deliberately apply our business philosophy and foster an environment of respectful challenge and principled entrepreneurship
Who You Are (Basic Qualifications)
* Customer Service experience in the manufacturing industry
* Supervis...
....Read more...
Type: Permanent Location: Albion, US-MI
Salary / Rate: Not Specified
Posted: 2024-12-20 07:52:15
-
Your Job
Georgia-Pacific is currently seeking a Customer Service Manager for our corrugated packaging division in Albion, MI.
The Customer Service Manager (CSM) will be responsible for leading and providing direction to a team of Customer Service professionals that support the Albion sheet feeder location.
The CSM is responsible for the optimization of the order fulfillment processes by functioning as a liaison between customers, sales, customer service, operations, and logistics partners, thereby ensuring our customers' satisfaction.
The CSM is a key member of the Albion leadership team and interacts with cross-functional groups to enhance our customers' experience and achieve business goals.
This position reports to the Area General Manger.
Location: The person in this position is expected to work primarily onsite at the facility.
Potential of up to 10% travel for customer visits.
Our Team
Our Albion team is dedicated as the preferred corrugated sheet supplier in the Michigan market by providing a superior customer experience.
Our customers will choose us because of our service performance, product quality, innovation, sustainability solutions, and value-added services.
The Customer Service Manager's role is critical to our success as a team to provide the highest level of customer experience to GP customers.
What You Will Do
* Provide strategy and direction to the customer service team regarding best practices and establish clear expectations for order management, customer communication, and other team responsibilities.
Ensure you and your team are connected to the business vision
* Drive ownership and accountability, throughout the team, to perform activities aligned with best practice guidelines.
* Identify methods to hold the team accountable to KPIs and deliver timely feedback on exceptions
* Provide ongoing coaching and feedback to help each employee recognize their individual strengths and opportunities, so they can contribute and succeed
* Direct and coordinate daily processes with sales, production, shipping, and other support capabilities to ensure customer needs are being met in the most effective, optimal way
* Apply critical thinking skills and make clear decisions in a fast-paced environment
* Utilize available technology solutions, data tools, and spreadsheets to make fact-based decisions and communicate information that leads to profitable actions.
* Communicate promptly and proactively with customers, customer service team, and across all functional areas
* Focus on an improved customer experience that exceeds customer expectations
* Continuously evaluate customer service processes and procedures and improve where appropriate
* Deliberately apply our business philosophy and foster an environment of respectful challenge and principled entrepreneurship
Who You Are (Basic Qualifications)
* Customer Service experience in the manufacturing industry
* Supervis...
....Read more...
Type: Permanent Location: Battle Creek, US-MI
Salary / Rate: Not Specified
Posted: 2024-12-20 07:52:15
-
Your Job
Georgia-Pacific is currently seeking a Customer Service Manager for our corrugated packaging division in Albion, MI.
The Customer Service Manager (CSM) will be responsible for leading and providing direction to a team of Customer Service professionals that support the Albion sheet feeder location.
The CSM is responsible for the optimization of the order fulfillment processes by functioning as a liaison between customers, sales, customer service, operations, and logistics partners, thereby ensuring our customers' satisfaction.
The CSM is a key member of the Albion leadership team and interacts with cross-functional groups to enhance our customers' experience and achieve business goals.
This position reports to the Area General Manger.
Location: The person in this position is expected to work primarily onsite at the facility.
Potential of up to 10% travel for customer visits.
Our Team
Our Albion team is dedicated as the preferred corrugated sheet supplier in the Michigan market by providing a superior customer experience.
Our customers will choose us because of our service performance, product quality, innovation, sustainability solutions, and value-added services.
The Customer Service Manager's role is critical to our success as a team to provide the highest level of customer experience to GP customers.
What You Will Do
* Provide strategy and direction to the customer service team regarding best practices and establish clear expectations for order management, customer communication, and other team responsibilities.
Ensure you and your team are connected to the business vision
* Drive ownership and accountability, throughout the team, to perform activities aligned with best practice guidelines.
* Identify methods to hold the team accountable to KPIs and deliver timely feedback on exceptions
* Provide ongoing coaching and feedback to help each employee recognize their individual strengths and opportunities, so they can contribute and succeed
* Direct and coordinate daily processes with sales, production, shipping, and other support capabilities to ensure customer needs are being met in the most effective, optimal way
* Apply critical thinking skills and make clear decisions in a fast-paced environment
* Utilize available technology solutions, data tools, and spreadsheets to make fact-based decisions and communicate information that leads to profitable actions.
* Communicate promptly and proactively with customers, customer service team, and across all functional areas
* Focus on an improved customer experience that exceeds customer expectations
* Continuously evaluate customer service processes and procedures and improve where appropriate
* Deliberately apply our business philosophy and foster an environment of respectful challenge and principled entrepreneurship
Who You Are (Basic Qualifications)
* Customer Service experience in the manufacturing industry
* Supervis...
....Read more...
Type: Permanent Location: Ann Arbor, US-MI
Salary / Rate: Not Specified
Posted: 2024-12-20 07:52:12
-
Your Job
Georgia-Pacific is currently seeking a Customer Service Manager for our corrugated packaging division in Albion, MI.
The Customer Service Manager (CSM) will be responsible for leading and providing direction to a team of Customer Service professionals that support the Albion sheet feeder location.
The CSM is responsible for the optimization of the order fulfillment processes by functioning as a liaison between customers, sales, customer service, operations, and logistics partners, thereby ensuring our customers' satisfaction.
The CSM is a key member of the Albion leadership team and interacts with cross-functional groups to enhance our customers' experience and achieve business goals.
This position reports to the Area General Manger.
Location: The person in this position is expected to work primarily onsite at the facility.
Potential of up to 10% travel for customer visits.
Our Team
Our Albion team is dedicated as the preferred corrugated sheet supplier in the Michigan market by providing a superior customer experience.
Our customers will choose us because of our service performance, product quality, innovation, sustainability solutions, and value-added services.
The Customer Service Manager's role is critical to our success as a team to provide the highest level of customer experience to GP customers.
What You Will Do
* Provide strategy and direction to the customer service team regarding best practices and establish clear expectations for order management, customer communication, and other team responsibilities.
Ensure you and your team are connected to the business vision
* Drive ownership and accountability, throughout the team, to perform activities aligned with best practice guidelines.
* Identify methods to hold the team accountable to KPIs and deliver timely feedback on exceptions
* Provide ongoing coaching and feedback to help each employee recognize their individual strengths and opportunities, so they can contribute and succeed
* Direct and coordinate daily processes with sales, production, shipping, and other support capabilities to ensure customer needs are being met in the most effective, optimal way
* Apply critical thinking skills and make clear decisions in a fast-paced environment
* Utilize available technology solutions, data tools, and spreadsheets to make fact-based decisions and communicate information that leads to profitable actions.
* Communicate promptly and proactively with customers, customer service team, and across all functional areas
* Focus on an improved customer experience that exceeds customer expectations
* Continuously evaluate customer service processes and procedures and improve where appropriate
* Deliberately apply our business philosophy and foster an environment of respectful challenge and principled entrepreneurship
Who You Are (Basic Qualifications)
* Customer Service experience in the manufacturing industry
* Supervis...
....Read more...
Type: Permanent Location: Jackson, US-MI
Salary / Rate: Not Specified
Posted: 2024-12-20 07:52:11
-
Position Summary: We are seeking a dedicated and learner-focused Customer Service Representative to join our team.
This remote, learner-facing role is central to supporting learners as they navigate their online training programs.
The ideal candidate will excel in delivering exceptional support through phone, email, and chat interactions, ensuring a positive learner experience at every touchpoint.
To thrive in this position, you must be technologically proficient, adaptable, and eager to contribute to a fast-paced, dynamic environment.
This role offers a unique opportunity to make a meaningful impact on learners' educational journeys while working in a collaborative and supportive remote team.
Essential Job Functions:
• Respond promptly and professionally to learner inquiries via phone, chat, and email, providing accurate and timely information.
• Document and track customer interactions, feedback, and resolutions in a clear and organized manner.
• Communicate complex information in a concise, professional, and learner-friendly way, tailoring your approach to individual needs.
• Effectively handle challenging customer situations, demonstrating empathy and deescalation techniques, and escalating issues as needed.
• Build positive relationships with internal teams to ensure seamless collaboration on crossfunctional tasks.
• Uphold high standards of phone and internet etiquette, ensuring all interactions reflect professionalism and respect.
• Stay current with product and program knowledge to provide accurate, up-to-date information to learners.
Knowledge, Skills, Abilities:
Required:
• High school diploma or equivalent.
• At least 2 years of experience in customer service.
• Ability to work independently in a remote environment.
• Proficiency in Windows systems, Microsoft Office (Word, Excel, Outlook), and general office equipment.
• Self-driven with a strong willingness to learn and adapt in a dynamic role.
Preferred (but not required):
• Bilingual proficiency in Spanish and English.
About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.
Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs.
Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s...
....Read more...
Type: Permanent Location: Scranton, US-PA
Salary / Rate: Not Specified
Posted: 2024-12-20 07:33:02
-
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired.
We accomplish this in four ways:
* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government.
We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
* SUPPORT: We want to end blindness forever.
To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
Perform daily customer service functions.
LOCATION AND SCHEDULE
Monday-Friday 7:30 AM – 4 PM
KEY RESPONSIBILITIES
* Provide excellent customer service to customers and partners.
* Assist department in meeting customer service goals and service level agreements.
* Processing incoming orders for the department.
* Track and issue credits for customer returns.
* Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner.
* Maintain accurate records of customer interactions and service.
* Utilize reference materials to assist and resolve any inquiries.
* Assist the team with projects.
* Maintain the strictest confidentiality and privacy of customer and agency information.
* All other duties as assigned by Manager or Supervisor.
QUALIFICATIONS
* High School graduate with additional training in customer service or five-year equivalent work experience.
* Five years of experience in customer service, customer support, or a related field.
* Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
* Able to multitask and use multiple computer programs at the same time.
* Experience processing credits, returns, shortages, and damage claims.
* Experience using FreshDesk (or other ticketing system such as SalesForce or Zen Desk).
* Knowledge and understanding of logistics terminology.
* Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management.
* Demonstrated proficiency with Microsoft Office skills, especially Excel.
* Customer-focused with the ability to actively listen and resolve issues.
* Strong time management and prioritization skills.
* If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potentia...
....Read more...
Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-12-20 07:13:55
-
Job Description
Department: Customer Service
Location: Durham
Reports to: Manager
Statement of Purpose
Perform daily customer service functions.
SPECIFIC DUTIES AND RESPONSIBILITIES
* Provide excellent customer service to customers and partners.
* Assist department in meeting customer service goals and service level agreements.
* Processing incoming orders for the department.
* Track and issue credits for customer returns.
* Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner.
* Maintain accurate records of customer interactions and service.
* Utilize reference materials to assist and resolve any inquiries.
* Assist the team with projects.
* Maintain the strictest confidentiality and privacy of customer and agency information.
* All other duties as assigned by Manager or Supervisor.
PHYSICAL DEMANDS
* While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
* Work schedule is Monday – Friday, 7:30 am – 4:00 pm ET.
Responsibility for Work of Others
None
Supervision Required
Daily
Experience Required
EDUCATION REQUIRED
* High School graduate with additional training in customer service or one-year equivalent work experience.
TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
* Two years of experience in customer service, customer support, or a related field.
* Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
* Able to multitask and use multiple computer programs at the same time.
* Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing.
* Demonstrated proficiency with Microsoft Office skills, especially Excel.
* Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues.
* Strong time management and prioritization skills.
* If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation.
Travel Required
None
Work Environment
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
* Health Care Plan (Medical, Dental, and Vision)
* Retirement Plan (401k)
* Life Insurance (Basic, Voluntary, and AD&D)
* Paid Time Off (Vacat...
....Read more...
Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-12-20 07:13:52
-
Street Team Ambassador - Austin, Tx
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
We are currently seeking outgoing ambassadors in the Austin, Texas area to represent Spurs Sports & Entertainment (SS&E) at local and regional events, festivals, around college campuses, and other exciting happenings.
This position will be tasked with engaging with the community, distributing Spurs branded swag to fans, answering questions about SS&E products, and collecting data for lead generation.
This position should currently reside in the Austin, Texas area.
This position is part-time with a pay of $13.00/hour and includes perks such as SS&E branded apparel and the opportunity to attend official San Antonio Spurs events.
What You’ll Do:
* Represent Spurs Sports & Entertainment at local and regional events, festivals, and other various assigned events in the Austin, Texas area.
* Enthusiastically engage and inform fans about Spurs Sports & Entertainment’s products.
* Represent Spurs Sports and Entertainment and lead activation efforts on college campuses throughout the Austin area.
* Support database collection efforts at every event.
* Operate and maintain Spurs Sports & Entertainment promotional equipment to include vehicles, activation items, photo opportunities, iPads, and other set-up elements.
* Assist with detailed recaps and reports following each event.
* Assist the Marketing Department with various tasks as assigned.
Who You Are:
* Attendance at scheduled events in Austin and surrounding areas.
* Commitment to working long, flexible hours including evenings, weekends, and holidays.
* Ability to prioritize multiple tasks, proactively problem solve and be highly organized.
* Ability to lift up to 50lbs and assist with the setup and break down of events.
* Outgoing and engaging personality, excellent people skills with an ability to interact professionally with internal and external clients at all levels within an organization.
* Possess a valid driver’s license and clean driving record in order to operate company-owned vehicles.
* Working knowledge of...
....Read more...
Type: Permanent Location: Austin, US-TX
Salary / Rate: 13
Posted: 2024-12-19 07:23:58
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
029544 Customer Service Representative (Open)
Job Description:
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 4-5 years of experience.
Knowledge and Skills
* Exceptional skills in verbal and written communications.
* In-depth knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Solid knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Excellent organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
39
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
....Read more...
Type: Permanent Location: Lier, BE-VAN
Salary / Rate: Not Specified
Posted: 2024-12-18 07:08:35
-
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Facilitates the services and functions of the National Dispatch Service, coordinating and arranging shipments of LTL and truckload movements to/from points in AK and from/to points in the lower 48, Canada and Mexico (often with movement through the Lynden Transport Fife, WA Service Center). The National Dispatch Service strives to identify the most cost effective solution for the customer on a shipment by shipment basis. This includes developing a knowledge of our pool of carrier providers and then making sound routing decisions in line with identify the right solution for each movement.
Creates and/or insures the Shippers’ bills of lading is properly filled out to achieve the desired results. Traces and tracks shipments while in transit to insure on time delivery. Enters shipments into the Lynden Transport dispatch system.
Verifies, approves and audits invoices for each movement.
Provides National Dispatch Services / Logistics services to other Lynden Companies for projects and other special needs.
Primary point of contact, liaison between Lynden Transport and Partner Carrier Customers, providing solutions to Carrier Customer Issues, facilitates invoice grief resolution with carrier customers and Lynden Receivables
Maintains a working knowledge of the NMFC.
May assist the Pricing Team with rate quoting.
Records, traces, and enters information on company computer system as required. Makes inquiries from computer system. Operates various business machines. Maintains details of business transactions or other records as required.
Answers telephones and gives information to callers.
Dependable and consistent attendance required.
Other duties may be assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors’ degree in a business related major is a plus. Experience with rates and tariffs applicable to surface transportation in the Alaska market is a plus.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to present information and respond to questions from managers, co-workers, and customers quickly and effectively.
Ability to apply mathematical, financial and statistical concepts such as used in cost analysis and operations modeling. Examples include the application of basic concepts such as applications of fractions, percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, int...
....Read more...
Type: Permanent Location: SeaTac, US-WA
Salary / Rate: 27
Posted: 2024-12-17 07:18:10
-
Position Summary:
The Client Support Advocate, under the general supervision of Client Support Management, respond to student, sales rep and business client requests by inbound phone calls, chats, and emails.
These representatives must be professional and provide quality service interactions to varying categories of students and clients.
This position requires individuals to communicate with both internal and external customers and students, and therefore a professional attitude and strong communication skills are a must.
Essential Job Functions:
• Process orders/enrollments through Admissions Portal, Inbound Orders queue and Inside Sales support.
• Verify enrollments through LPP and manually intervene where needed.
• Manually process enrollments through AS400 when applicable.
• Handle inbound and outbound student support calls, client support calls and inbound sales rep calls.
• Receive and process B2B Oracle email.
• Resolve student and client problems/complaints concerning shipments, payments, exam inquiries and other service related issues.
• Work with Client Success Team to resolve requests for students and clients.
• Cross-train on different job functions within the department to ensure no lapse in service level occurs when staffing is limited, when priorities change or when other scenarios occur.
• Keep abreast of changes in policies and procedures through active participation in training programs and interdepartmental communications.
• Perform other duties as needed.
Knowledge, Skills, Abilities:
• Education: High School Completion required
• Computer Skills: Comfortable with laptop, MS Office, Oracle, docSTAR, Storms, AS400/JDE
• Additional Requirements:
• Passionate advocate of education.
• Self-starter.
• Ability to work within a team.
• Ability to drive issues to closure.
• Ability to use a laptop.
• Willingness to use Five9 platform to address inbound callers where necessary.
• Ability to multi-task and work efficiently
• Excellent written and verbal communication skills.
• Ability to command an authoritative, yet friendly and engaging phone presence.
• Acute active listening skills.
• Demonstrates empathy, respect and understanding of the needs of our customers.
About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.
Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.
Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by ma...
....Read more...
Type: Permanent Location: Scranton, US-PA
Salary / Rate: Not Specified
Posted: 2024-12-17 07:11:00
-
The Customer Service associate is responsible for handling incoming calls from Parts Warehouse, Inc., representing Bumper to Bumper Auto Parts, customers.
This includes stocking orders, special orders, and other requests. Answer customer questions and assist in resolving customer problems. May manage multiple tasks and demands at the same time in an environment that is fast-paced and moderately stressful at times.
Provide support for the Will-Call Department.
Check us out at btbautoparts.com and apply today!
Today, Replacement Parts, Inc.
and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc.
(PWI).
We employ more than 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business.
In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
* Provide exceptional customer service. This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
* Interact with customers to provide information in response to inquiries, handle issues and resolve complaints.
* Receive and process orders and other documents by reviewing for completeness and clarity.
* Process invoices and credit of customer accounts.
* Retrieve parts to complete orders from customers.
* All other job duties as assigned.
Our Benefits (all benefits are based on eligibility and subject to change)
* 401(k) employer matching
* Company Paid Vacation, Holidays, and Sick Days
* Medical, Dental, and Vision
* Company Paid Basic Life Insurance & Long Term Disability
* Short Term Disability
* Flexible Spending Accounts
* Additional Supplemental Life Insurance
* Accident Insurance
* Hospital Indemnity
* Employee Assistance Program
* Employee Purchase Discounts
* Scholarship Program
* Earning Incentives and Bonuses
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge -Competent in required job skills and knowledge; displays understanding of how job relates to others.
Customer Service -Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications -Expresses ideas and thoughts verbally; exhibits good listening and comprehension.
Oral Communication -Speaks clearly and persuasively in positive or negative situat...
....Read more...
Type: Permanent Location: Monroe, US-LA
Salary / Rate: Not Specified
Posted: 2024-12-13 07:46:25
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes chan...
....Read more...
Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-12-12 07:31:49
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary, Alberta office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes cha...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-12-12 07:31:18
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Arlington, Texas office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes cha...
....Read more...
Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-12-12 07:31:08
-
TCI – Are you interested in a career as a Customer Service Representative with TCI? We have been an industry leader manufacturing powder coatings for over 30 years with a strong commitment to our people, products, and servicing our customer. The CSR is primarily responsible for providing effective customer service for all customers by utilizing excellent, in-depth knowledge of company products and programs.
Responsible for receiving, investigating, and responding to all customers inquiries regarding shipments, products, and complaints.
Essential Duties and Responsibilities include the following.
Other duties may be assigned to meet business needs.
* Ensure work area is safe, and adhere to company ISO processes, work procedures, and all policies (must be fully versed in all).
* Set- up new customers in D365.
* Send tracking information to customers.
* Send packing slips to customers
* Process RMA’s
* Enter trade agreements
* Process sample requests
* Manages a minimum of one sales rep/territory
* Basic knowledge of D365 and Salesforce.
Essential Skills and Requirements
* High school diploma or equivalent required, 4-year degree preferred.
* Excellent interpersonal and communication skills.
* Time Management: the ability to organize and manage multiple priorities.
* Ability to calculate figures and amounts.
* Good grammar, voice and diction.
* Excellent customer service skills (friendly, courteous and helpful).
* Computer and keyboarding proficiency.
* Bi-lingual is a plus! (English/Spanish)
TRAVEL REQUIREMENTS:
Travel is not required for this position.
WORK ENVIRONMENT:
Work is carried out in an office environment with occasional work performed remotely.
Job Type: Full-time
Pay: $15.00 - $17.00/hour. This position is bonus eligible.
Benefits- TCI is committed to providing outstanding services and benefits for employees. All regular full-time employees receive the same benefits, some of which include:
* 401(k) matching
* Employee Stock Purchase Plan
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
* Pension
TCI is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
....Read more...
Type: Permanent Location: Americus, US-GA
Salary / Rate: Not Specified
Posted: 2024-12-11 07:34:40
-
Customer Service Rep
BENEFITS: Medical, Dental, Vision, 401K
AHF Products has a job opportunity for a Customer Service Rep to be located in Crossville, TN.
Exact compensation may vary based on skills, experience, and location.
The Customer Service Rep is responsible for all aspects of customer assistance.
This position is located in Crossville, TN Corporate Office, requiring attendance and adherence to scheduled and assigned work hours.
Position is not a telecommuting position.
JOB DUTIES:
* Order processing
* Ability to process shipments
* Product knowledge
* Communication with multiple departments
* Ability to provide good customer relations
JOB QUALIFICATIONS:
* Computer and Keyboarding Skills
* Math Skills
* Communication Skills
* Ability to Lift
* Team Oriented
* Demonstrate professional telephone skills.
* Outgoing personality willing to work with all personality types
* Basic math and reading skills
* Dependable (excellent attendance record)
* Strong problem-solving skills
* Positive attitude and strong work ethic
* Strong verbal and written communication skills
* Good interpersonal skills in dealing with employees, management, and customers
* Ability to work in a team environment
* Ability to work overtime when necessary.
PHYSICAL DEMANDS
* Frequent Bending, lifting 50 lbs., standing/walking 8+ hours a day, squatting, reaching, pushing and pulling
* Frequent Vision must be sufficient for inputting data into a computer.
MENTAL DEMANDS
* Think analytically
* Make decisions
* Develop options and implement solutions
* Work with a team
* Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
* Attention to detail
* Communicate effectively
* Multitask in a fast pace environment
* Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets.
With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service.
Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerW...
....Read more...
Type: Permanent Location: Crossville, US-TN
Salary / Rate: Not Specified
Posted: 2024-12-10 07:12:05
